Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Donovan

Omaha,NE

Summary

Driven Onboarding Specialist with background in coordinating and streamlining new hire processes. Experienced in software applications and policy compliance. Possess strong communication skills for facilitating successful employee transitions, and a proven ability to multitask while still ensuring high-quality standards and regulatory adherence.

Overview

20
20
years of professional experience

Work History

Onboarding Specialist

Medical Solutions
Omaha, NE
02.2021 - Current
  • Coordinated pre-employment screenings, background checks, and documentation required to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Assembled employee files and gathered necessary digital or physical information to fulfill requirements.
  • Engaged with new hires, providing answers and addressing a variety of issues throughout onboarding process.
  • Helped new hires complete and submit the required paperwork.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Uploaded to the following systems: Vaya, Focus One, ShiftWise, HWL, Einstein, and Medefis.
  • Worked files for Aya, Qualivis, RightSourcing, and Cross Country.

Pharmacy Technician

Think Whole Person Healthcare
Omaha, NE
07.2015 - 01.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Worked directly with the physician and patient regarding medication needs, and cost savings.
  • Used Allscripts, PA, and HER.
  • Synchronized medications.
  • Assisted patients in applying for patient assistance.
  • Used NEHII to review medications dispensed by other providers.
  • Prior authorizations with the insurance company when there were disputes over the coverage of a medication.

Senior Certified Pharmacy Technician

Walgreens
Omaha, NE
02.2005 - 07.2015
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming calls and addressed questions or concerns from both customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies, and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Data entry for prescriptions and insurance information.
  • Trained new technicians.
  • Managed the Pharmacy Department's schedule bi-weekly.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances, and adhering to strict safety protocols.

Education

High School Diploma -

Benson Magnet High School
Omaha, NE
05-1992

Skills

  • Time management
  • Onboarding processes / Compliance
  • Problem solving
  • Attention to detail
  • Software knowledge
  • Interpersonal skills
  • Relationship building
  • Policy understanding
  • Willingness and eagerness to learn
  • Active listening
  • Teamwork and collaboration
  • Digital documentation and recordkeeping
  • Background checks
  • Data entry

Timeline

Onboarding Specialist

Medical Solutions
02.2021 - Current

Pharmacy Technician

Think Whole Person Healthcare
07.2015 - 01.2021

Senior Certified Pharmacy Technician

Walgreens
02.2005 - 07.2015

High School Diploma -

Benson Magnet High School

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Kristy Donovan