Summary
Overview
Work History
Education
Skills
photographer
Timeline
Generic

Kristy Ducharme

Zachary,LA

Summary

Talented Merchandiser Specialist well-versed in merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering eight-years background marketing products within stores to maximize product profitability.


Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

9
9
years of professional experience

Work History

Merchandiser Specialist

Lowe's Home Improvement
Baton Rouge, LA
03.2021 - 08.2022
  • Train new hires on hand equipment, work equipment, work safety, how to read planogram, and projects.
  • Set up displays through out store using planograms and smart devices.
  • Utilize salesforce, my teams, and retail software to create projects for merchandise teams.
  • Edit maps in retail software to match new store planograms.
  • Set up promotional material such as banners and signs through out departments.
  • Move shelves to different positions and areas with in store.
  • Conduct store walks with regional management.
  • Assure all projects have been executed with in time frame given by analyst.

Technical Support

Asurion
Zachary, LA
10.2020 - 01.2021
  • Offer troubleshooting solutions to inbound calls
  • Troubleshoot devices such as Apple iOS,
  • Android, Blackberry, Google, Microsoft, Internet and Wifi by using technical desktop tools, programs and knowledge of devices
  • Help customers make claims for broken devices
  • Answer any network, data, billing and device questions for customer.

Store Manager

Live Mobile AT&T, Francisville
Saint, LA
11.2018 - 10.2020
  • Meet sales goals by training, motivating, mentoring and providing feedback to store staff
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration duties and ensure compliance with policies and procedures
  • Manage over 50 customers a day
  • Increase sales by 15%
  • Maintain outstanding store conditions and merchandising standards
  • Check in deliveries, stock shelves and conduct weekly inventory counts
  • Over see all issues that arise from staff or customers (complaints, grievances and concerns).

Sales Consultant

Cellular Sales
Baton Rouge
01.2018 - 11.2018
  • Sell Verizon products to walk in and over the phone customers.Assist customers with making product purchases
  • Answer all customer questions about products being offered
  • Demonstrate products to customers
  • Stock shelves when products are low on sales floor
  • Call customers to reinsure they are satisfied with their purchase.

Marketing Sales Specialist

Marketsource LG Electronics
Baton Rouge, LA
10.2017 - 03.2018
  • Product assist in multiple stores
  • Train store employees on LG products
  • Demonstrate how each LG product functions and show the importance of knowing how the products work for customer base
  • Establish and expand customer base for LG
  • Reach sales targets and goals set for my territory
  • Clean, stock, and set new merchandise up in each store.

Electronic Mobile Team Lead

Marketsource Target Mobile
01.2015 - 10.2017
  • Recruit, hire and train employees on electronic and mobile products with in the electronic department in a Target store
  • Develop, assign and monitor sales goals for employees
  • Create weekly work schedules for employees.Conduct weekly inventory counts to help prevent shrink.Oversee pricing, weekly sales and merchandising of products
  • Assist customer with purchasing options
  • Sell mobile devices to potential customer base.

Sales Coordinator

Dicks Sporting Goods, Lake, LAApril
01.2014 - 04.2015
  • Responsible for store's daily operations high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
  • Maintain store appearance and merchandising
  • Set up new sales pricing in each department
  • Build fixtures for product placement
  • Conduct weekly price mark downs in each department
  • Create clearance areas for products in each department.Assist in unloading delivery trucks, unpack products and stock products
  • Assist in store product orders by selecting products on order slip and prepare shipments.

Education

High school diploma -

Breaux Bridge High School
Breaux Bridge, LA
05.2002

Skills

  • Training and coaching employees
  • Microsoft office ( Excel,Word, and Outlook)
  • Strategic planning
  • Preparing reports
  • Customer Service
  • Technical support
  • Data Analyst
  • Design Visualization
  • Design Implementation Coordination
  • Merchandising Strategies
  • Work Documentation
  • Staff Education
  • Pricing and Signage Updating
  • Cost Analysis

photographer

Creative, driven freelance photographer with six years of portrait, landscape, lifestyle, product photography. Expertise collaborating with clients to create a perfect shoot and end product.

Timeline

Merchandiser Specialist

Lowe's Home Improvement
03.2021 - 08.2022

Technical Support

Asurion
10.2020 - 01.2021

Store Manager

Live Mobile AT&T, Francisville
11.2018 - 10.2020

Sales Consultant

Cellular Sales
01.2018 - 11.2018

Marketing Sales Specialist

Marketsource LG Electronics
10.2017 - 03.2018

Electronic Mobile Team Lead

Marketsource Target Mobile
01.2015 - 10.2017

Sales Coordinator

Dicks Sporting Goods, Lake, LAApril
01.2014 - 04.2015

High school diploma -

Breaux Bridge High School
Kristy Ducharme