Kristy Dwigans
Butte,MT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Manager
Sustainable Home Solutions
Missoula, MT
01.2019 - 09.2024
- Assisted in developing operational workflows to enhance team efficiency.
- Supported project management activities, ensuring timely completion of tasks.
- Collaborated with cross-functional teams to streamline communication and processes.
- Conducted research on industry best practices to inform decision-making processes.
- Maintained accurate records and documentation for all projects and initiatives.
- Participated in training sessions to improve skills and knowledge of systems used.
Building Manager, Catering and Event Supervisor
University of Montana
Missoula, MT
06.2013 - 05.2016
- Managed building operations, ensuring compliance with safety regulations and maintenance standards.
- Implemented preventive maintenance programs, reducing operational downtime and enhancing facility performance.
- Inspected grounds and facilities to identify necessary repairs.
- Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Coordinated event logistics, ensuring seamless execution of multi-faceted events.
- Managed on-site staff, providing guidance and support for efficient event operations.
- Implemented safety protocols, enhancing compliance and risk management during events.
- Trained new staff on operational procedures and customer service standards to maintain quality consistency.
- Delivered exceptional customer service, consistently exceeding client expectations in all aspects of event management.
- Maximized venue utilization by overseeing efficient space allocation during multi-room or multi-day events.
- Established positive relationships with clients, resulting in repeat business and referrals for future events.
- Maintained strict safety standards and managed risk assessments to ensure a secure environment for attendees.
Onboarding Team Member, Front of House
Cafe Rio
Missoula, MT And Wenatchee, WA
07.2012 - 05.2015
- Collaborated with team to streamline daily operations, enhancing overall workflow efficiency.
- Trained new staff on safety protocols and operational procedures to ensure compliance and performance standards.
- Assisted in inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented quality control measures to maintain product integrity and customer satisfaction.
- Mentored junior team members, fostering skills development and promoting a collaborative work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Front of House Wait Staff Member, Hostess
Grub Steak
Hamilton, MT
10.2005 - 01.2015
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Coordinated dining room operations, optimizing seating arrangements for efficiency.
- Trained new staff on menu items, service standards, and operational procedures.
- Managed inventory levels, assisting in ordering supplies to maintain stock availability.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
- Promoted special events or promotions to guests, generating interest and increasing revenue for the establishment when possible.
- Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
- Accurately processed payments, including cash, credit card transactions, and splitting bills among parties when necessary.
- Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
Education
Associate of Science - General Studies
The University of Montana
Missoula, MT03-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Personnel supervision
- Task delegation
- Documentation and reporting
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Policy implementation
- Conflict resolution
- Product management
- Employee onboarding
Timeline
Manager
Sustainable Home Solutions
01.2019 - 09.2024
Building Manager, Catering and Event Supervisor
University of Montana
06.2013 - 05.2016
Onboarding Team Member, Front of House
Cafe Rio
07.2012 - 05.2015
Front of House Wait Staff Member, Hostess
Grub Steak
10.2005 - 01.2015
Associate of Science - General Studies
The University of Montana