Kristy Ellis

-Managed 39 registration employees between Emergency Department, Out Patient, Neurology Clinic, 2 RHC clinics, Surgery Clinic, School Clinic, Call Center, and Pre-Service

-Managed Payer Master files

-Team project lead in implementation of eCare Next for insurance eligibility and payment estimates

-Managed call center queues

-Sit on Clinic PI Committee helping to improve appointment scheduling

-Performed audits of patient registration documents to ensure accuracy

-Work close with Revenue Cycle Director and CFO to identify opportunities to increase operational efficiencies.

-Created staff schedules and assignments, taking workload, space, and equipment into consideration

-Worked close with Out Patient department to insure Prior Authorizations were obtained prior to test/procedures

-Worked with staff in creating patient payment estimates to improve upfront collections

• Increased revenue collections by identifying opportunities for improvement in billing accuracy and claim submissions. Worked with EHR system (Cerner/Oracle) to install billing rules to increase clean claim rate.
• Worked with claims clearinghouse (SSI) to make sure claims uploaded daily.
• Worked with Claims Clearinghouse in keeping payer master files updated to match EHR so claim transmitted faster
• Worked with training biller in new medicaid system MESA
• Optimized workflow processes to reduce manual tasks, freeing up time for more strategic initiatives.
• Improved payment posting efficiency by streamlining processes and implementing new software tools.
• resolved variance in accounts and reconciled with bank statement
• Implemented best practices in payment posting procedures, ensuring accuracy and timeliness of transactions.
• Helped maintain providers' records to verify continued eligibility for participation in network with payers
• Maintain log of Providers CAQH and making sure documents were updated and attested
• Assisted accounting department with month-end closing activities.

• Provided administrative support to clinic staff, such as filing paperwork, maintaining databases, and preparing reports
• Assisted in the coordination of patient care service, including scheduling appointments and managing medical records
• Updated patient accounts with insurance verification information to ensure accurate billing
• Scheduled front office and nursing staff
• Coded charges for Pediatric Clinic and transmitted claims
• Posted commercial mail payments