Kristy Fusco
Agawam,MA
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Riverboat Bar & Grill. Excelled in customer service and team leadership, boosting employee morale significantly. Implemented innovative strategies that fostered a safe, engaging environment, leading to increased efficiency and positive customer relations. Skilled in time management and decision-making, ensuring high-quality service delivery.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Manager
Riverboat Bar & Grill
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Lead Teacher
Town Of Agawam
Agawam, MA
08.2015 - Current
- Develop a safe and fun environment for elementary school children k-4.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of children.
Store Manager
Deb Shops
Agawam
12.1995 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma - Business
Minnechaug Regional
Wilbraham, MA06.1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
CPR & First aid
Cori checked
Timeline
Lead Teacher
Town Of Agawam
08.2015 - Current
Store Manager
Deb Shops
12.1995 - 06.2017
Manager
Riverboat Bar & Grill
Diploma - Business
Minnechaug Regional