Kristy Gremler
Bronx,NY
Summary
Skilled in Microsoft Office and demonstrating strong listening skills, consistently maintain professionalism under pressure, contributing to a positive and efficient work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Kips Bay Boys & Girls Club
2024.01 - 2024.08
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed approximately 200 incoming calls, emails and faxes per day from customers.
Seasonal Park Worker
NYC Park Department
2021.07 - 2023.10
- Organized seasonal displays throughout year to attract more visitors during festive periods.
- Enhanced Park cleanliness by consistently maintaining facilities and grounds.
- Ensured safety regulations were met, conducting routine inspections of playground equipment and park spaces.
- Created an inviting atmosphere for families by ensuring playground areas were well-maintained.
Camp Counselor
Claremont Neighborhood Centers
2023.05 - 2023.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Maintained positive role model, demonstrating strong leadership skills and exemplifying camp's core values.
Customer Service Representative
Bloomingdales 59th Street
2022.02 - 2023.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, incoming calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
Fed Ex Warehouse
2020.12 - 2022.08
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Desk Agent Work From Home
Broadpath
2020.08 - 2021.09
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Bronx Arena High School
The Bronx, NYSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Guest Relations
- Attention to Detail
- Microsoft Office
- Data Entry
Timeline
Front Desk Receptionist
Kips Bay Boys & Girls Club
2024.01 - 2024.08
Camp Counselor
Claremont Neighborhood Centers
2023.05 - 2023.08
Customer Service Representative
Bloomingdales 59th Street
2022.02 - 2023.01
Seasonal Park Worker
NYC Park Department
2021.07 - 2023.10
Package Handler
Fed Ex Warehouse
2020.12 - 2022.08
Desk Agent Work From Home
Broadpath
2020.08 - 2021.09
High School Diploma -
Bronx Arena High School
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