Kristy Intrieri
Muskegon,MI
Summary
Flexible Lead Customer Service Representative with many years of experience leading and monitoring team members in company's customer service department. Well-versed in evaluating team performance, resolving escalated issues, and developing programs and protocols to enhance productivity. Deep understanding of customer relationship management.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Associate
Petro & Pantry
Muskegon , Michigan
08.2023 - 08.2024
- Supported sales team members to drive growth and development.
- Identified process improvement opportunities through root cause analysis techniques.
- Provided top quality control and eliminated downtime to maximize revenue.
Owner/Operator Home Repair Expert
Home Repair Expert
Fort Myers, Florida
04.2016 - 08.2023
- Organized events such as trade shows and conferences.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Ensured compliance with local, state, and federal regulations.
Customer Service Manager
Walmart
Fort Myers, FL
01.2010 - 04.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Arts - General Studies
Grand Rapids Community College
Grand Rapids, MI07-1993
Some College (No Degree) - Sociology
Western Michigan University
Kalamazoo, MISkills
- Process improvement
- Quality control
- Sales support
- Customer Service
Timeline
Lead Customer Service Associate
Petro & Pantry
08.2023 - 08.2024
Owner/Operator Home Repair Expert
Home Repair Expert
04.2016 - 08.2023
Customer Service Manager
Walmart
01.2010 - 04.2016
Associate of Arts - General Studies
Grand Rapids Community College
Some College (No Degree) - Sociology
Western Michigan University
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