Kristy Jardine
Livermore,CA
Summary
Dependable and detail-oriented case manager with a strong desire to advance into a leadership position. Offering exceptional organizational skills, effective communication abilities and in-depth knowledge of resources in Alameda County for adults and children, dedicated to empowering low-income families and children to advance their lives in a positive way.
Organized professional, experienced in providing case management and service coordination within a diverse community. Offers a work ethic that consists of taking initiative, applying critical thinking, prioritizing and meeting deadlines, and managing tasks, schedules and information.
Overview
7
7
years of professional experience
Work History
Residential Coordinator
Shepherds Gate
Livermore
- Create a healthy community living environment, through building relationships with residents and their children while fostering personal growth and safety for all residents
- Set professional boundaries, utilizing verbal praise, and empowering resident to be independent problem solver and building self-esteem
- Respond to resident concerns regarding residential matters in collaboration with Residential Coordinator Supervisor
- Oversee and hold residents accountable to guidelines, policies, procedures, program activities and personal appointments
- Supervise medicine distribution, log and communicate any changes in medication or medical changes to staff and case managers
- Intervene in crisis situations, and provide conflict resolution, and support when needed
- Assist resident with daily needs, transportation and plans and transporting residents as needed
- Participate in weekly Residential Coordinator meeting and Team meeting to collaborate on resident case planning and program matters
- Meet weekly with Residential Coordinator Supervisor to discuss successes and challenges
- Follow and implement Residential Coordinator manual and other program policies
- Conduct room checks, drug testing and supervisor community chores
- Observe and log resident behavior daily
- Comply with current case plan for residents
- Report any safety, household maintenance, and building equipment damage/concerns.
Gourmet Buyer
New Leaf Community Markets
Pleasanton, CA
- Managed gourmet department, and trained employees
- Scheduled and supervised employees
- Researched and purchased all products
- Visual and retail merchandising
- Admin and pos signage (including isle iq)
- Trained in all departments.
Personal Assistant
Paris Beauty College
Concord, CA
- Scheduled and maintained personal and professional appointments for Mrs
- Rhonda Baines
- Oversaw student salon with up to 8 students/stylists
- Responsible for visual merchandising of salon and college front
- Supervised employees and students on front end and student workspace
- Inventoried and ordered needed products and supplies.
Case Manager
Shepherds Gate
Livermore
07.2017 - Current
- Supervise residents regarding the goals and care plan
- Assess and advocate for residents’ need for referrals to social services, legal, medical and other professional services
- Research and interface with community resources
- Maintain and secure residents’ files (intake forms, disciplinary notices, progress notes, pertinent medical information, and other pertinent information)
- Perform Administrative Tasks (Track program compliance and statistics, log staff notes, evaluations, input resident data into Salesforce, maintain current resource list, assist with updating program forms, guidelines and other necessary paperwork)
- Assist with Intake and new resident orientation and required paperwork
- Lead and attend staff meeting, updating team on resident progress and seeking team input for challenging resident issues, communicating confidential and sensitive information regarding residents to other team staff as needed.
Skills
- Salesforce
- Case Planning
- Property Maintenance
- Daily living assistance
- Safety practices
- Security Procedures
- Inventory control
- Scheduling
- Crisis Management
- Microsoft Office
- Resident relations and support
- Case File Management
Timeline
Case Manager
Shepherds Gate
07.2017 - Current
Residential Coordinator
Shepherds Gate
Gourmet Buyer
New Leaf Community Markets
Personal Assistant
Paris Beauty College