PATTI MCCLENTHEN
Crossroads RI - Summer Street Apartments
Providence,RI
8
years of professional experience
Compassionate professional with several years of experience in human services, leveraging strong administrative and organizational skills to support marginalized communities. Proven ability to navigate complex bureaucratic systems to deliver essential services. Committed to promoting equity and inclusion through anti-bias initiatives for BIPOC, LGBT+, and disabled clients.
Work History
Residential Coordinator
1 Year 3 Months- Managed resident service plans, referrals, and follow-up with community providers.
- Coordinated resident intake, move-ins, and move-outs for supportive housing apartments.
- Resolved resident concerns and de-escalated conflicts using trauma-informed communication.
- Monitored housing compliance, documentation, and case notes for accuracy.
Administrative and Hiring Assistant
8 Months- Collaborated with Hiring Director to identify candidates for open positions, conducted interviews, performed reference checks, and processed hiring/onboarding paperwork
- Coordinated monthly orientations for new employees, collaborating with departments and managing logistics including T-shirt orders and staff badge programming
- Process all incoming/outgoing physical mail, packages, and faxes for both Ivy Street School and MAB
- Oversee and document clients’ DTA benefits including SNAP
- Ordered and distributed office supplies across all departments to ensure availability and efficiency.
- Delivered administrative assistance across departments, facilitating preparations for audits by state agencies
- Used the principles of ARC and Therapeutic Attachment to build trusting relationships with students, as well as Positive Behavioral Intervention and Supports to positively reinforce these relationships
House Manager
4 Years 7 Months- Supervise the staff on matters of protocol, conflict resolution.
- Oversaw volunteers and managed donations to support shelter operations and enhance community engagement.
- Ordered food and supplies for shelter, collaborating with GBFB and WB Mason to meet needs effectively.
- Work with Kitchen staff to ensure balanced menus for the week.
Essential Services
10 Months- Received, organized, and distributed food to serve 350 guests daily through Food Pantry program.
- Directed volunteers to prepare meals for guests to ServSafe standards in the Dining Room.
- Supported food programs at Rosie's Place to ensure effective service delivery.
- Administered Front Desk operations to facilitate guest services.
Education
Associate's Degree
High School Diploma
Skills
HMIS
Payroll processing
Salesforce
RealPage
Conflict resolution
MS Office and Outlook
Sharepoint
Conflict resolution techniques
First aid certification
Timeline
Residential Coordinator
Crossroads RI - Summer Street Apartments
07.2025 - CurrentRead More
Administrative and Hiring Assistant
Ivy Street School/Massachusetts Association for the Blind and Visually Impaired
07.2023 - 03.2024Read More
Essential Services
Rosie's Place
08.2020 - 06.2021Read More
House Manager
Catholic Charities, St. Patrick's Shelter
12.2018 - 07.2023Read More
Malden High School
High School Diploma
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Bunker Hill Community College
Associate's Degree
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