Cynthia Leake
Farmingdale,NY
Summary
Experienced professional adept at forging robust and enduring professional connections. Expertise in conflict resolution and fully proficient in training staff on new policies and procedures. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Open to new job roles.
Overview
17
17
years of professional experience
Work History
Program Coordinator
Haven House/Bridges, Inc.
12.2014 - Current
- Ensure the program is providing quality services and is compliant with program requirements.
- Spearhead Quality Assurance initiatives.
- Supervise the preparation and maintenance of resident records and Service Plans.
- Training and ongoing development of new employees on all procedures and policies to reach optimum job performance.
- Promote sound social work practices through supervision, including case file reviews, and employee appraisals.
- Forge community based partnerships with medical, counseling and special services.
- Intervene in crisis and/or problematic situations to prevent the escalation of physical violence.
Senior Case Manager
Haven House/Bridges, Inc.
05.2012 - 12.2014
- Managed and updated calendars to ensure accurate scheduling and adequate site coverage.
- Organized and scheduled monthly guest speaker presentations covering various topics.
- Provided direct supervisons of assigned staff.
Case Manger
Haven House/Bridges, Inc.
02.2007 - 05.2012
- Facilitatated client admissions, transfers and discharges.
- Assisted residents in the process of obtaining permanent housing.
- Developed Service Plans for clients in alignment with the Department of Social Services (DSS) standards,
- Conducted daily meetings with clients to educate and foster development of interpersonal skills, parenting, wellness, time management, and problem solving.
Education
Bachelor of Arts - Psychology & Sociology
Stony Brook University
Stony Brook, NY05.2005
Skills
- Proficient in Word, Outlook and Excel
- Quality Assurance
- Proactive
- Program Management
- HMIS
- Scheduling proficiency
- Attention to Detail
- Problem-Solving
- Customer Services
- Critical Thinking
- Decision-Making
- Multitasking
References
Reference furnished upon request
Timeline
Program Coordinator
Haven House/Bridges, Inc.
12.2014 - Current
Senior Case Manager
Haven House/Bridges, Inc.
05.2012 - 12.2014
Case Manger
Haven House/Bridges, Inc.
02.2007 - 05.2012
Bachelor of Arts - Psychology & Sociology
Stony Brook University
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