Kristy Jennings

• Answered customer inquiries and provided accurate information regarding products and services.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions, details of inquiries, complaints, and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Resolved customer complaints promptly and efficiently.
• Verified incoming and outgoing shipments.
• Process freight orders and bills of lading

• Answered customer inquiries regarding products, pricing, and availability.
• Processed purchase orders from customers in a timely manner.
• Maintained accurate data entry of customer orders and inquiries.
• Tracked inventory levels to ensure product availability for customers.
• Analyzed current processes, identified areas of improvement, and implemented changes.
• Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
• Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
• Credits/Adjustments for AP/AR
• Invoicing
• Created and managed all phyto/snail certificates in the United States Department of Agriculture Portal
• Purchase matching

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Customer Service for multiple accounts.
• Managed Military container orders shipping to all military bases.
• Create orders in logimax, data entry, verify quantities.
• Request labels, verify item descriptions, pack/exp dates.
• Create cover sheets, tallies, labels for warehouse crew.
• Scheduling
• Inventory
• USDA Certificates
• USDA Export Inspections
• Billing
• Filing

• Assist in management of all aspects of Order Management – guaranteeing, accuracy, integrity, and timeliness in execution of all tasking and reporting.
• Audit orders from dispatch to invoicing.
• Communicate with vendors & GPP buyers to secure shipment confirmations.
• Confirm items are correct – match pack, size, grade, variety, class, origin, price and ship to location.
• Document and communicate shortages, track pending items.
• Identify price variances, product discrepancies and assist buyers with tracking/resolving.
• Maintain vendor relations in regards to discrepancies.
• Move orders through various stages of Order Management process through an internal tracking system as well as PeopleSoft.
• Send info to customers and meet customer deadlines with daily communications.
• Assist in identifying/resolving post receiving issues for DC’s & Customers, so order integrity is achieved.
• Assist in general Admin tasks, accounting tasks, and manage back up records as necessary.
• Assist in all aspects of period close support for Accounting TL, ATL, & OM Senior Specialist.
• Make sure that information essential to Whole Foods operation is being processed in a timely manner.

• Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
• Collaborated with accounting associates to improve reconciliation processes.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Provided backup to the Accounts Payables functions including processing, payment, and posting to ensure accurate, reliable, and timely completion and compliance with Company policies and General Accepted Accounting Principles.
• Assist the Accounts Payable team to identify and resolve daily invoice issues in the DataServ system to ensure accurate accounting records.

· Acted as a produce purchasing agent for all 11 regions of Whole Foods Market

· Organized and executed purchase orders in a timely, accurate and effective manner

· Executed daily, weekly and seasonal produce and floral procurement strategies

· Manage relationships with Regional Buyers to assure we are achieving service goals

· Provide growers and shippers with order specifics and period forecasts

· Secured appropriate dispatch information, worked with transportation to fill trucks and deliver the best possible landed costs

· Resolved arrival problems quickly, accurately and fairly ensuring vendor/regional credits are written and posted in accordance with fiscal deadlines

· Created and updated information as needed in produce ordering database (P3)

• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.