Kristy Johnston
Croswell-lexington Community Schools
Kimball,MI
12
years of professional experience
Dedicated administrative secretary with over 10 years of experience in office management, delivering exceptional customer service and maintaining confidentiality. Proven ability to streamline processes and support team efficiency.
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Work History
Admistrative Secretary
11 Years 11 Months- Managed daily administrative tasks to ensure smooth office operations.
- Coordinated communication between staff, parents, and stakeholders effectively.
- Scheduled appointments and meetings, optimizing time management for executives.
- Maintained accurate records and files, enhancing data retrieval processes.
- Assisted in organizing school events, improving community engagement initiatives.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma
No Degree - Early Childhood Care And Education
Skills
Customer service
Verbal and written communication
Office administration
Organization
Appointment scheduling
File management
Document preparation
Calendar management
Complex Problem-solving
Multi-line phone systems
Spreadsheet management
HIPAA guideline compliance
Inter-office communications
Meeting support
Report generation
Teacher relations
Phone etiquette
Task prioritization
Executive support
Filing experience
Prioritization and time management
Phone reception
Office correspondence
Fast learner
Multitasking and time management
Critical thinking
Microsoft office
Data entry
Recordkeeping
Clear communication
Documentation and recordkeeping
Customer relations and communications
Document and file management
Excel spreadsheets
Confidentiality and data protection
Clerical support
Bookkeeping
Employee communications
Database entry
Scheduling
Timeline
Admistrative Secretary
Croswell-lexington Community Schools
09.2014 - CurrentRead More
Croswell-Lexington High
High School Diploma
Read More
St.Clair Community Collage
No Degree from Early Childhood Care And Education
Read More