MELINDA OSBORNE
ATKINSON,Nebraska
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Admistrative Assistant
Aflac
ATKINSON, United States
01.2023 - 04.2023
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for policyholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail, faxes and scanned documents into the system.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Patient Financial Counselor
West Holt Memorial Hospital
Atkinson, NE
12.2009 - 12.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Butte High School
Butte, NESkills
- Process Optimization
- Back Office Operations
- Cash Deposit Preparation
- Account Balancing
- CRM Software
- Records Management Systems
- Customer Service
- Mail Management
- Data Entry Documentation
- Account Reconciliation
- Insurance Eligibility Verifications
- Credit Checks
- Multi-Line Phone Systems
- Business Correspondence
- Sorting and Labeling
- Microsoft Office
- Prioritizing Patients
- Customer Relations
- Time Management
- Phone Call Answering
- Calendar Management
- Critical Thinking
- Administrative Support
- Medical Terminology
- Customer and Client Relations
- Spreadsheets
- Prioritization
- Recordkeeping
- Filing
- AR/AP
- Records Preparation
Timeline
Admistrative Assistant
Aflac
01.2023 - 04.2023
Patient Financial Counselor
West Holt Memorial Hospital
12.2009 - 12.2022
High School Diploma -
Butte High School