Kristy Kelly
Huntington Beach,CA
Summary
I am A Effective at handling a large number of guests in challenging settings. Looking to bring vast catering expertise to a challenging role with the opportunity for career growth.
Energetic professional with background in food service. Skilled in dishwashing and cleaning with good knowledge of kitchen operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends.
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
10
10
years of professional experience
Work History
Catering Server
Staffing Agency
Westminster, California
10.2021 - 10.2023
- Stored unused equipment properly between events.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Collaborated with other staff members on duties assigned for each catered event.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Provided excellent customer service throughout the duration of an event.
- Set up tables with appropriate linens and silverware prior to each event.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
Sales Associate
White coler group
Stanton, California
02.2019 - 06.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
Customer Service Manager
Fidelity pandemic relief services
Santa Ana, California
06.2019 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
Program Director
Ascension recovery
Huntington Beach, California
03.2014 - 08.2018
- Provided leadership in developing innovative approaches to meet program goals.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Conducted needs assessments and developed program objectives.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Developed strategic plans to ensure successful program operations.
- Directed staff training on technical aspects of programming activities.
- Maintained communication with clients throughout their involvement in the program.
- Created and implemented new policies and procedures for the program.
- Organized and facilitated team meetings, workshops, and events.
Education
Some College (No Degree) - Business Administration And Management
Golden West College
Huntington Beach, CASkills
- Event Setup
- Tray passing
- Sanitation skills
- Equipment management
- Bartending
- Event Setup and Breakdown
- Food allergy understanding
- Cleaning and sanitizing
- Guest Relations
- Flexible Schedule
- Safe Food Handling
Timeline
Catering Server
Staffing Agency
10.2021 - 10.2023
Customer Service Manager
Fidelity pandemic relief services
06.2019 - 08.2021
Sales Associate
White coler group
02.2019 - 06.2022
Program Director
Ascension recovery
03.2014 - 08.2018
Some College (No Degree) - Business Administration And Management
Golden West College