Kristy Kennedy
Cortland
Summary
Dedicated Youth Support Coordinator known for exceptional relationship building and staff training. Committed to enhancing program unity and employee effectiveness through tailored coaching and effective communication within the Team.
Overview
16
16
years of professional experience
Work History
Youth Support Coordinator 2
Finger Lakes Residential Center NYS OCFS
Lansing, NY
10.2017 - Current
- Worked with other departmental staff to answer questions and resolve problems.
- Improved staff satisfaction by efficiently addressing and resolving support issues.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Scheduled appointments and meetings for staff
- Performed general administrative duties by working as Administrator on Duty, ensuring the facility was safe and emergencies managed appropriately.
- Resolved issues through active listening and open-ended questioning, escalating major problems to supervisors.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Youth Support Coordinator 1
Finger Lakes Residential Center NYS OCFS
Lansing, NY
10.2010 - 10.2017
- Conducted comprehensive assessments to identify youth needs and appropriate interventions.
- Coordinated individual service plans, ensuring alignment with client needs and compliance standards.
- Implemented strategies to improve youth engagement and participation in programs and services offered.
- Facilitated communication among residents, families, and service providers to strengthen support networks.
- Developed and maintained detailed case documentation for effective monitoring and reporting of youth progress.
- Streamlined referral processes to external agencies, increasing access to critical resources for youth.
- Mentored staff on best practices for unit management and therapeutic techniques.
- Trained new staff on best practices for youth engagement and behavior management.
- Led team meetings to assess unit needs and adjust program accordingly.
Education
High School Diploma -
Cortland Junior Senior High School
Cortland, NYBachelor of Science - Criminal Justice/Chinese
Lincoln University HBCU
Pennsylvania05-2002
Skills
- Coaching and mentoring
- Performance improvement
- Team leadership
- Staff management
- Employee supervision
- Appointment scheduling
- Decision-making
- Support services
- Team collaboration
- Verbal and written communication
- Report writing
- Microsoft Excel
- Information requests
- Relationship building
Timeline
Youth Support Coordinator 2
Finger Lakes Residential Center NYS OCFS
10.2017 - Current
Youth Support Coordinator 1
Finger Lakes Residential Center NYS OCFS
10.2010 - 10.2017
High School Diploma -
Cortland Junior Senior High School
Bachelor of Science - Criminal Justice/Chinese
Lincoln University HBCU