Kristy Kern
Norwood
Summary
Dynamic and detail-oriented professional with experience as an Entry-level Medical Receptionist at Frank Bruno Hearing Aide Specialist. Proven skills in patient scheduling and customer service, ensuring efficient front desk operations. Adept at maintaining confidentiality and utilizing medical terminology, while demonstrating strong problem-solving abilities to enhance patient experiences.
Overview
6
6
years of professional experience
Work History
Entry-level Medical-receptionist
Frank Bruno Hearing Aide Specialist
09.2023 - 01.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Assistant Store Manager
Goodwill Store
04.2023 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
District Behavioral Aide/PCA
Interboro School District
09.2018 - 02.2020
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
- Assisted teachers in managing classroom behaviors, promoting a positive learning environment for all students.
Education
Bachelor Of Arts - Psychology
Ashford University
Iowa 09.2028
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Reminder calls
- Customer service
- Problem-solving
- Preparing treatment rooms
- Adaptable and flexible
- Patient registration
- Patient scheduling
Timeline
Entry-level Medical-receptionist
Frank Bruno Hearing Aide Specialist
09.2023 - 01.2025
Assistant Store Manager
Goodwill Store
04.2023 - 08.2024
District Behavioral Aide/PCA
Interboro School District
09.2018 - 02.2020
Bachelor Of Arts - Psychology
Ashford University
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