Kristy Kersting
Fort Mitchell ,KY
Summary
I am a dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. I have strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
I am a community-focused individual in volunteering and event coordination. I am a detail-oriented Travel Planner in organizing and managing vacations within specified budgets and time constraints. I am committed to enhancing customer satisfaction through personalized trip planning and efficient logistics management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Coordinator
Hilton Garden Inn Hotel
Tampa, FL
01.2010 - 05.2013
- Assisted with training new staff members in customer service policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to and resolved guest issues or complaints.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12-2014
Skills
- Dependable and responsible
- Leadership
- Computer skills
- Research
- Attention to detail
- Customer relations
- Planning
- Basic math
- Problem resolution
- Friendly, positive attitude
- Remote office availability
- Conflict resolution
- MS office
- Google drive
- Self-Directed
Affiliations
- Parent Board
- School Volunteer
- Church Volunteer
- Lead Parent Volunteer
- Community groups, sports and activities
Certification
- Bachelors In Health Science with a focus in Health Management and Biological Health Management
Current
- While I have not actively pursued a professional career since college, I have engaged in my community through various efforts, and I believe it is time to move forward and engage in a career that is both rewarding and challenging.
Timeline
Hospitality Coordinator
Hilton Garden Inn Hotel
01.2010 - 05.2013
Bachelor of Science - Health Sciences
University of South Florida