Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Amber Cook

Healdsburg,CA

Summary

Creative and detail-oriented professional with a background in event coordination, digital content creation, and social media management. Proven ability to develop and execute engaging campaigns. Strong communicator and project coordinator with a passion for brand storytelling and a flexible, collaborative approach to team success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hospitality Coordinator

Parkpoint Health Club
Healdsburg
01.2025 - Current
  • Enhanced guest experience through exceptional customer service, ensuring positivity and memorability
  • Facilitated planning and execution of special events, including volunteer opportunities, member parties, and private classes.
  • Upholded health and safety regulations at all times to protect welfare of members and staff.
  • Nurtured relationships with regular members, fostering enhanced member loyalty
  • Developed and outlined strategic budget utilization for 2025
  • Onboarded new members through contract management

Group Fitness Instructor

Parkpoint Health Club, Windsor Fitness Club
Healdsburg
01.2019 - Current
  • Taught high-energy, instructor-led exercise classes designed to improve cardiovascular health, muscular strength, and flexibility.
  • Demonstrated proper form and technique for exercises to ensure safety of participants.
  • Answered questions from clients regarding fitness programs or general inquiries related to health and wellness topics.
  • Incorporated different types of equipment into routines such as weights, bands, balls.
  • Connecting with clients on an individual and group level.
  • Adapting to different work environments and people on a daily basis.
  • Inspiring people to meet their exercise goals and become better versions of themselves.

Wine Educator

Breathless Wines, JCB, and Williamson Wines
Healdsburg
01.2018 - 05.2025
  • Accommodating 100+ guests from all around the world daily.
  • Organize and sustain tasting room supplies while ensuring cleanliness
  • Identified guest-specific preferences to customize experience
  • Weekly averaging $3,000 in sales.
  • Proficient in WineDirect and Tock
  • Data entry for wine club
  • Wine club shipping

Lead Server & Event Ambassador

TopGolf
Las Vegas, NV
07.2016 - 07.2024
  • Executed private parties and events serving 20-2500 guests.
  • Delivered outstanding service in fast-paced environment while collaborating with large, diverse team
  • Leveraged upselling techniques to elevate guest experience and increase company profits
  • Mentored new servers on operational protocols
  • Managed all aspects of cash handling, encompassing report preparation and tip allocation.

Education

Theatre Arts & Dance

University of Northern Colorado
Greeley, CO
05-2014

Skills

  • Contract management
  • Event planning
  • Project coordination
  • Budget management
  • Customer service
  • Sales techniques
  • Guest experience
  • Wine club management
  • Upselling techniques
  • Wine inventory management
  • Social media strategy
  • Social media marketing
  • Sales analysis
  • Video editing/creating

Accomplishments

  • Hospitality Star Award 2017

Certification

  • CPR/AED Certified

References

References available upon request.

Timeline

Hospitality Coordinator

Parkpoint Health Club
01.2025 - Current

Group Fitness Instructor

Parkpoint Health Club, Windsor Fitness Club
01.2019 - Current

Wine Educator

Breathless Wines, JCB, and Williamson Wines
01.2018 - 05.2025

Lead Server & Event Ambassador

TopGolf
07.2016 - 07.2024

Theatre Arts & Dance

University of Northern Colorado

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