Nicholas Florian-Krell

• Coordinated room assignments and bookings for individual reservations and group events
• Greeted guests warmly upon arrival and provided necessary information about facility
• Updated internal databases with accurate guest information to facilitate seamless communication between departments
• Prepared daily reports on occupancy rates, revenue generation, and customer feedback for management review.

• Supported recruitment and onboarding processes by coordinating interviews, preparing new hire paperwork, and conducting orientations in both English and Spanish

• Acted as a primary contact for employee inquiries, ensuring accurate interpretation and communication of HR policies and procedures for bilingual staff.

• Assisted with benefits enrollment and administration, providing language support and helping employees understand benefits options and policies.

• Maintained employee records, ensuring data accuracy and confidentiality within the HRIS and physical files.

• Translated HR documents, such as policy manuals, training materials, and benefits guides, to enhance accessibility for non-English speaking employees.

• Facilitated and scheduled training sessions on compliance, workplace safety, and company policies, delivering content in multiple languages when necessary.

• Supported employee relations by handling sensitive inquiries, resolving disputes, and escalating issues to HR management when appropriate.

• Conducted exit interviews with departing employees, providing detailed reports and feedback to HR leadership.

• Prepared monthly HR reports, including turnover, recruitment metrics, and employee satisfaction data, to support strategic decision-making.

• Coordinated performance review processes by assisting managers with documentation and employee communications in both languages.

• Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
• Created visually appealing presentations using PowerPoint or similar software programs
• Trained new administrative staff members in company procedures and best practices
• Assisted in preparation of monthly financial reports for executive review.

• Prepared detailed reports on extent of property damages for insurance and governmental agencies
• Verified applicant information to ensure eligibility for disaster assistance programs
• Trained new inspectors on best practices in disaster housing inspection processes
• Communicated regularly with clients regarding status of their property inspections
• Evaluated adequacy of available temporary housing units, including hotels, motels, and shelters.

• Managed CEO’s schedule, meetings, and travel, ensuring alignment with healthcare operations and regulatory compliance deadlines.

• Coordinated with healthcare staff and department heads to facilitate communication and ensure the smooth execution of resident care initiatives.

• Assisted in preparing reports and presentations related to resident care, staffing, and healthcare compliance for board meetings and audits.

• Maintained and handled confidential resident and staff information, adhering to HIPAA regulations and facility policies.

• Supported the CEO in coordinating special projects focused on improving resident care, staff training, and operational efficiency.

• Created benchmarks for measuring impact of social media programs to analyze and report on effectiveness of campaigns
• Collaborated with marketing team members to create cohesive campaigns
• Led training sessions for staff members on effective use of social media platforms.

• Assisted in maintenance and organization of databases containing historical player statistics and other relevant information
• Analyzed player performance data to identify strengths and weaknesses
• Monitored sports news outlets to stay current with industry trends and developments
• Conducted independent research projects focused on specific areas of interest within sport or team operations
• Tracked relevant injury updates that may impact team's strategy or player evaluations.