Kristy Leja
Springfield,MA
Summary
Well rounded detailed orientated individual always seeking new opportunities to allow myself to grow and learn. Willing to take on new challenges. also I can work well individually, as a leader or as a part of a team.
Overview
20
20
years of professional experience
Work History
Home Health CNA
Accumen
Baton Rouge, LA
09.2016 - 06.2021
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Administered medications according to prescribed schedules, maintaining adherence to care plans.
- Implemented infection control measures, contributing to a safe environment for patients and caregivers.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
Expanded Functions Dental Assistant
Great Expressions Dental Centers
Fort Myers, FL
05.2015 - 02.2017
- Assisted in efficient patient flow and appointment scheduling to ensure timely dental services.
- Performed chairside duties, including assisting dentists with procedures and managing instruments effectively.
- Conducted preliminary patient assessments, including taking medical histories and vital signs accurately.
- Educated patients on oral hygiene practices, enhancing their understanding of post-treatment care.
FOH Manager
DuClaw Brewing Company
Baltimore, MD
05.2004 - 02.2013
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and menu knowledge.
- Implemented operational procedures to enhance efficiency and customer satisfaction.
- Collaborated with kitchen staff to streamline communication and service flow.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
FOH Supervisor
G&M Restaurant
Baltimore, MD
01.2001 - 03.2004
- Supervised daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and efficient workflow procedures.
- Implemented effective scheduling strategies to optimize labor costs and maintain service levels.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
Education
Bachelor of Science - Clinical Psychology
Towson University
Baltimore, MD06-2011
Bachelor of Science - Expanded Functions Dental Assistant
Heritage College
Fort Myers, FL05-2015
Associate of Science - Psychology
Anne Arundel Community College
Arnold, MD04-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Home Health CNA
Accumen
09.2016 - 06.2021
Expanded Functions Dental Assistant
Great Expressions Dental Centers
05.2015 - 02.2017
FOH Manager
DuClaw Brewing Company
05.2004 - 02.2013
FOH Supervisor
G&M Restaurant
01.2001 - 03.2004
Bachelor of Science - Expanded Functions Dental Assistant
Heritage College
Bachelor of Science - Clinical Psychology
Towson University
Associate of Science - Psychology
Anne Arundel Community College