Kristy Lopez
Rosenberg,TX
Summary
Dynamic Warranty Administrator with expertise from Audi West Houston, adept at claims processing and warranty management. Enhanced customer satisfaction through streamlined workflows and effective communication. Proven track record in maintaining accurate records and collaborating with cross-functional teams to resolve complex issues, ensuring compliance and quality control in all warranty claims.
Overview
4
4
years of professional experience
Work History
Warranty Administrator
Audi West Houston
Houston, TX
01.2025 - Current
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Coordinated communication between customers and service departments to resolve warranty issues promptly.
- Maintained detailed records of warranty claims and resolutions for future reference and quality control.
- Assisted in training new staff on warranty processing systems and procedures to enhance team performance.
- Reviewed submitted claims for accuracy, identifying discrepancies, and initiating corrective actions as needed.
- Developed streamlined workflows that improved overall claim processing time and customer satisfaction rates.
- Implemented feedback mechanisms to gather insights from customers regarding warranty experiences for continuous improvement.
- Collaborated with cross-functional teams to address complex warranty situations, fostering effective problem-solving approaches.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
Staffing Accountant
Audi West Houston
Houston, TX
10.2022 - Current
- Managed monthly financial statements ensuring accuracy and compliance with industry standards.
- Streamlined accounts payable processes, reducing processing time by implementing automated solutions.
- Reconciled general ledger accounts, maintaining precise records to support financial reporting.
- Assisted in annual budgeting process, analyzing variances and providing recommendations for cost control.
- Developed detailed reports for management, enhancing decision-making through data-driven insights.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Title Clerk
Audi West Houston
Houston, TX
10.2022 - Current
- Processed and completed vehicle titles, ensuring compliance with state regulations.
- Maintained accurate records in dealership management system for title documentation.
- Coordinated with financial institutions to verify lien releases for vehicle transactions.
- Assisted customers with title inquiries, providing exceptional service and support.
- Streamlined title processing workflows, reducing turnaround time for document completion.
- Developed and implemented best practices for managing high-volume title transactions.
- Led initiatives to enhance accuracy of title data entry, minimizing errors in documentation.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Education
Bachelor of Science - Bachelor’s Degree of Science
The Art Institute of Houston
TX06.2023
Skills
Claims processing
Warranty management
Warranty analysis
Records maintenance
Automotive industry expertise
Warranty claims processing
Data entry
Critical thinking
Teamwork and collaboration
Data entry software
Claim amount calculations
Active listening
Documentation processing
Account management
Payment and investigation escalations
Document control
10-key touch
Effective communication
Verbal and written communication
Multitasking Abilities
Title clearance resolution
Notary public certification
Underwriting guidelines
Title commitment preparation
Organizational growth
Deadline oriented approach
Quality control measures
Problem-solving capacity
Title search techniques
Notary public
Timeline
Warranty Administrator
Audi West Houston
01.2025 - Current
Staffing Accountant
Audi West Houston
10.2022 - Current
Title Clerk
Audi West Houston
10.2022 - Current
Bachelor of Science - Bachelor’s Degree of Science
The Art Institute of Houston