Kristy Lukovich
Stonebridge Hospitality
Parker,Colorado
13
years of professional experience
Organized administrative professional with over 20 years of customer service experience. Proven success in managing front desk operations, enhancing guest relations, and maintaining accurate records. Committed to delivering exceptional service while supporting daily office functions and improving operational efficiency.
Work History
Front Desk Agent
8 Months- Greeted guests warmly and provided exceptional customer service.
- Managed front desk operations and ensured smooth check-in and check-out processes.
- Handled guest inquiries and resolved issues efficiently and professionally.
- Coordinated room assignments and maintained accurate reservation records.
- Processed payments accurately and maintained financial records securely.
- Collaborated with housekeeping to ensure room readiness for guests.
Booking Specialist
3 Months- Created and maintained detailed records of all bookings, utilizing database software such as Microsoft Excel.
- Negotiated discounts with vendors in order to secure lower rates for customers' lodging needs.
- Developed strategies to increase client satisfaction with booking services.
- Implemented new procedures that improved the speed and accuracy of reservation processes.
- Collaborated with other staff members in order to provide efficient solutions for complex booking requests.
Loss / Prevention, Security Attendant
3 Months- Safeguard guests, employees, and hotel assets
- Report Incidents that may occur.
- Badge Checking.
- Preventing theft, fraud and other forms of loss through proactive measures.
Administrative Assistant
2 Months- Assisted HR manager with administrative duties
- Prepared weekly reports for project managers
- Some accounts payable
- Ordered all supplies and snacks for the office
- Osha 10 trained and certified
Legal Assistant
9 Months- Prepared estate planning documents for new clients with accuracy and timeliness
- Supported office staff and executives with administrative tasks and scheduling
- Developed strong customer relationships and generated new business with clients
Director of Communications / Customer Service Lead
7 Years 7 Months- Advanced from main office receptionist to customer service lead
- Provided training and support to new employees on company policy, procedures, and technologies
- Established as a 'jack of all trades' for office administration and acknowledged in the company.
- Maintained a high level of confidentiality and conflict of interest
- Initiated process change to provide significant efficiency in customer queue system
- Set up all consultations, depositions and client meetings.
- Provides support to lawyers by handling a variety of clerical, organizational, and administrative tasks
Skills
Reliability and punctuality
Safety awareness
Multi-line phone system
Guest relations
Quality assurance
Record keeping
Client relationship management
Front desk operations
Timeline
Front Desk Agent
Stonebridge Hospitality
01.2026 - 09.2026Read More
Booking Specialist
Castle Pines Golf Club
04.2025 - 07.2025Read More
Loss / Prevention, Security Attendant
Gaylord of the Rockies
12.2024 - 03.2025Read More
Administrative Assistant
The Hiller Companies
08.2024 - 10.2024Read More
Legal Assistant
Parker Law Group
05.2022 - 02.2023Read More
Director of Communications / Customer Service Lead
Robinson and Henry, P.C.
02.2014 - 09.2021Read More