Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LYSETTE LOPEZ

Red Rock

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environments. Successfully work as part of a team to reach personal and business goals. Known for delivering exceptional guest service, handling escalated customer issues, and creating positive guest experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Omni Hotels
Tucson
03.2024 - Current
  • Provide exceptional hospitality by welcoming guests warmly, ensuring a positive first impression.
  • Assist guests with check-in, check-out, and reservation processes while resolving issues promptly and professionally.
  • Deliver personalized service to meet guest needs, enhancing overall satisfaction and loyalty.
  • Collaborate with housekeeping and maintenance staff to ensure rooms and facilities meet brand standards.
  • Handle financial transactions, balance daily reports, and maintain accuracy with cash and credit procedures.

Front Desk Agent

La Posada Lodge and Casitas
Tucson
09.2022 - 03.2024
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Surge

Systen Application and Technologies
Fort Polk
03.2019 - 11.2019
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed unit documentation according to strict Army standards.
  • Conducted training to improve troops' abilities.
  • Planned and carried out installation operations for field communications equipment.

Education

Some College (No Degree) - Nursing

Pima Community College
Tucson, AZ

Skills

  • Conflict mediation
  • High-energy attitude
  • Hardworking
  • Time management
  • Accurate money handling
  • Reliability and punctuality
  • Food handling standards
  • Verbal and written communication
  • Hospitality standards
  • Team collaboration
  • Health standards compliance

Certification

Food Handling Certification

Timeline

Front Desk Agent

Omni Hotels
03.2024 - Current

Front Desk Agent

La Posada Lodge and Casitas
09.2022 - 03.2024

Surge

Systen Application and Technologies
03.2019 - 11.2019

Some College (No Degree) - Nursing

Pima Community College

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