Nathanael Dominguez Novas
Kansas City,MO
Summary
Highly motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, able to adapt to different settings, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Fontaine Hotel
Kansas City, MO
06.2022 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Front Desk Agent
Intercontinental Hotel
Kansas City, MO
09.2020 - 06.2022
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided excellent customer service while upholding company policies.
Front Desk Agent
La Quinta Hotel
Blue Springs, MO
06.2020 - 09.2020
- Delivered real-time, accurate oral translations and interpretations for clients.
- Used problem-solving techniques to quickly resolve complex customer issues.
- Provided training on new processes or systems to fellow agents.
- Maintained records of customer interactions and transactions for future reference.
- Monitored customer service queues to ensure all requests were handled promptly and efficiently.
Education
High School Diploma -
Truman High School
Independence06-2020
Some College (No Degree) - International Studies
Summit Technology Academy
Lee's Summit05-2020
Some College (No Degree) - International Business Management
Metropolitan Community College - Kansas City
Kansas City, MOSome College (No Degree) - Business Administration And Management
KC Bizfest
Skills
- Guest Relations
- Fluent in Spanish and English
- Planning
- Computer Skills
- Multitasking and Prioritizing
- Problem-solving aptitude
- Decision-Making
- Conflict Mediation
- Adaptability and Flexibility
- Team building
- Reliability
- Attention to Detail
- Product Education
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- International Studies
Timeline
Front Desk Agent
The Fontaine Hotel
06.2022 - Current
Front Desk Agent
Intercontinental Hotel
09.2020 - 06.2022
Front Desk Agent
La Quinta Hotel
06.2020 - 09.2020
High School Diploma -
Truman High School
Some College (No Degree) - International Studies
Summit Technology Academy
Some College (No Degree) - International Business Management
Metropolitan Community College - Kansas City
Some College (No Degree) - Business Administration And Management
KC Bizfest
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