Jamya Britton
Nashville,TN
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently help meet customer desires and take advantage of strategies that build satisfaction and earn repeat business. I’m a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. I’m great with people and creating a comfortable environment for anyone. Ready to help a team achieve company goals.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Marriott
Nashville, TN
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered multi-line phone system and enthusiastically greeted callers.
Barista Trainer
Starbucks
Nashville, TN
08.2019 - 06.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor Of Applied Arts - Psychology
Arizona State University
Tempe, AZSkills
- Coffee Expertise
- Leadership Experience
- Up-Selling
- Active Listener
- Friendly and Outgoing
- Excellent Memory
- Adaptive and Creative
- Team Player
- Professional Demeanor
- Conflict Mediation
Timeline
Front Desk Agent
Marriott
07.2024 - Current
Barista Trainer
Starbucks
08.2019 - 06.2024
Bachelor Of Applied Arts - Psychology
Arizona State University