Kristy Malin
Noblesville,IN
Summary
Dynamic business owner with a proven track record at Chick-fil-A, excelling in operations management and client relationship development. Enhanced customer satisfaction through strategic planning and effective communication. Skilled in budgeting and financial reporting, demonstrating a strong work ethic and decision-making abilities to drive profitability and operational efficiency.
Overview
8
8
years of professional experience
Work History
Owner/Operator
The Rolling Pin
Noblesville, IN
03.2023 - Current
- Managed day-to-day business
- Baked and prepared special orders
- Maintained quality, sanitation and complied with local food service regulations
Manager
Chick-fil-A
Georgetown, KY
06.2019 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved food safety procedures to create safe food service for customers
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Owner/Operator
A Piece of Cake
Georgetown, KY
12.2017 - 05.2019
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Tates Creek High School
Lexington, KY06.1991
Skills
- Operations management
- Documentation and reporting
- Inventory management
- Business operations management
- Client relationship management
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
Timeline
Owner/Operator
The Rolling Pin
03.2023 - Current
Manager
Chick-fil-A
06.2019 - 02.2021
Owner/Operator
A Piece of Cake
12.2017 - 05.2019
Tates Creek High School