Kristy Marshall
Director of Operations
Oklahoma City,OK
Summary
Dynamic and results-driven Director of Operations with extensive experience in healthcare management, strategic planning, and operational excellence. Proven track record in leading teams, enhancing patient experience, and achieving financial and operational KPIs. Strong business acumen with a focus on growth, patient satisfaction, and compliance with regulatory requirements.
Overview
16
16
years of professional experience
Work History
Director of Operations, Oklahoma Market
ArchWell Health, LLC
05.2022 - Current
- Implement market clinic launch plans in collaboration with corporate growth teams, focusing on hiring, training, and operational excellence
- Lead P&L management and oversee all clinic operations, ensuring achievement of financial and operational KPIs
- Organize and manage market leadership team meetings, aligning objectives and performance goals
- Collaborate with Market Medical Director to enhance patient experience and meet performance objectives
- Ensure compliance with regulatory requirements and oversee network operations for seamless patient referrals
- Ability to effectively leverage business and organizational knowledge within and across functional areas
Manager of Echocardiography, Vascular, and EKG Labs
OU Health Cardiovascular Institute
09.2008 - 05.2022
- Directed lab operations, focusing on quality assurance and patient satisfaction
- Developed and implemented processes for excellent customer service and operational efficiency
Education
Master of Business Administration (MBA) -
Southeastern Oklahoma State University
Durant, OK12.2019
Bachelor of Business Administration (BBA) -
Mid America Christian College
OKC, OK07-2016
Skills
- Proven track record in problem-solving and strategic analysis
- Effective communication and collaboration across multidisciplinary teams
- Ability to build trust and rapport with team members and third-party entities
- High degree of emotional intelligence and integrity; driven and focused work ethic
- Self-starter with the ability to think creatively and work effectively
- Proven ability to establish and implement effective financial controls for risk mitigation and compliance
- Leadership development: Gallup 20 Competencies Training(2023), 7 Expectations for Achieving Excellence Program (2023)
Affiliations
- AABRI - Academic and Business Research Institute
- Emerald Insight
- Harvard Manage Mentor (Harvard Business Review)
- LinkedIn Learning
- SMS - Strategic Management Society
Languages
English
Native or Bilingual
Timeline
Director of Operations, Oklahoma Market
ArchWell Health, LLC
05.2022 - Current
Manager of Echocardiography, Vascular, and EKG Labs
OU Health Cardiovascular Institute
09.2008 - 05.2022
Master of Business Administration (MBA) -
Southeastern Oklahoma State University
Bachelor of Business Administration (BBA) -
Mid America Christian College
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork from home optionWork-life balanceSoftware
Excel
Smartsheet
Teams
Power Bi
Salesforce
Dayforce
Interests
I have a passion for continuous learning and development I follow several leadership podcasts and listen to audiobooks to help keep myself current on industry best practices and enhance my skills through continued education and training
I am passionate about industrial-organizational psychology and it's potential to improve and optimize workplace dynamics and operational effectiveness
Quote
"However beautiful the strategy, you should occasionally look at the results."
Sir Winston Churchill
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