Kristy Martin
Blanchard,OK
Summary
I have over 25 years of customer service experience and 4 years of phlebotomy and lab experience. Im highly-motivated with a desire to take on new challenges. I have a strong work ethic, and I adaptability well wherever i go, with great interpersonal skills. I work effectively unsupervised on my own or on a team and can quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Group Lead Donor Floor
CSL Plasma
Mustang, OK
12.2020 - 02.2025
- Lead Phlebotomist, Lab Tech, a Donor Support Tech, and Reception Tech
- Trainer in all production areas, and also trained as a machine tech for two different types of autopheresis machines
Shift Lead Manager
Billy Sims Bbq
Oklahoma City, OK
02.2020 - 10.2020
- Supervised and trained all staff
- Cooperated with coworkers to improve customer experience and manage storefront
- In charge of scheduling
- In charge of inventory and ordering
- In charge of making bank drops and handling the cash drawer
Head Waitress
Boomarang Diner
Newcastle, OK
07.2016 - 01.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Supervised server staff and served personal section of tables
- Trained staff members on use of POS system
- Handled scheduling for front of house employees
- Maintained and handled cash drawer
Education
CNA Nursing -
Wright Business School
Oklahoma City, OK11.2003
High School Diploma -
Northwest Classen High School
Oklahoma City, OK05.2000
Skills
- Patient confidentiality
- Lead Phlebotomist
- CLIA trained
- Blood borne pathogens
- Hazardous materials
- Lab processes
- Autopheresis operation
- Employee training
- Patient care
- Equipment maintenance
- Inventory control
- Shift leadership
- Health and safety procedures
- Production Equipment Setup
- Package shipments
- Operate machinery
- Adaptability and flexibility
- Material loading and unloading
Timeline
Group Lead Donor Floor
CSL Plasma
12.2020 - 02.2025
Shift Lead Manager
Billy Sims Bbq
02.2020 - 10.2020
Head Waitress
Boomarang Diner
07.2016 - 01.2020
CNA Nursing -
Wright Business School
High School Diploma -
Northwest Classen High School