Anabel Mercado
Elgin,IL
Summary
Dedicated Patient Service Lead Phlebotomist with over 13 years of experience in phlebotomy operation and 24 years in phlebotomy. Expertise in implementing process improvements and training new staff to ensure adherence to safety protocols and quality standards. Committed to fostering a collaborative environment that prioritizes patient care.
Results-driven Phlebotomist with extensive experience in venipuncture, quality control, and HIPAA compliance. Proven track record in enhancing workflow efficiency and training staff to uphold high standards in patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Group Lead Phlebotomist
Quest Diagnostics
Elgin, Il
05.2012 - 09.2025
- Supervised daily phlebotomy operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new staff on phlebotomy techniques and patient care procedures.
- Implemented process improvements that enhanced workflow efficiency in specimen collection areas.
- Coordinated scheduling of staff to optimize coverage during peak hours and manage patient flow.
- Entered edits in Work Force Central for travel time. Performed WFC audits.
- New Client Setup/and take down setup
- Q-problems and Priority One Issues, Communicate with CS
- Collaborated with laboratory personnel to ensure accurate specimen handling and processing protocols were followed.
- Conducted regular audits of phlebotomy practices, identifying areas for improvement in compliance and performance.
Float Phlebotomists
Quest Diagnostics
Elgin, IL
11.2010 - 05.2012
- Collected and processed blood samples following stringent safety protocols.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Assisted in training new phlebotomists on best practices and procedures.
- Maintained inventory of phlebotomy supplies, ensuring consistent availability for procedures.
- Streamlined patient intake processes to enhance efficiency and reduce wait times.
- Conducted patient assessments to ensure comfort and address concerns prior to procedures.
- Implemented quality control measures to maintain high standards in specimen collection.
- Collaborated with healthcare teams to improve overall patient care experience during visits.
Patient Service Representative Phlebotomy
Quest Diagnostics
Elgin, IL
11.2007 - 11.2010
- Managed patient inquiries and appointment scheduling to enhance service delivery.
- Coordinated insurance verification and billing processes for seamless patient experiences.
- Ensured accurate data entry into electronic health records to maintain patient confidentiality.
- Developed training materials for new staff on operational procedures and customer service standards.
- Streamlined workflows to improve response times and overall patient satisfaction rates.
- Mentored junior team members, fostering a collaborative environment focused on service excellence.
- Analyzed patient feedback to implement process improvements, increasing efficiency by identifying areas of concern.
- Performed Phlebotomy on all ages, processed specimens and packed specimens for Courier pick up, collected Urine Drug Screens for random and new hire clients.
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Phlebotomist
Delnor Community Hospital
Geneva, IL
12.2002 - 11.2007
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and minimizing discomfort.
- Maintained accurate patient records and documentation in compliance with hospital protocols and regulations.
- Implemented infection control protocols to ensure safety during blood draw procedures.
- Trained new staff on proper phlebotomy techniques and best practices for specimen collection.
- Collaborated with laboratory personnel to ensure timely processing of specimens for diagnostic testing.
- Monitored inventory of supplies and equipment, coordinating orders to prevent shortages in the department.
- Conducted quality control checks on equipment to maintain operational efficiency and accuracy in results.
Education
GED -
Elgin Community College
Elgin, ILSkills
- Order of draw
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Specimen labeling procedures
- Patient confidentiality
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
- Give 100% Patient Satisfaction
Certification
- PT - Phlebotomy Technician
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Service Group Lead Phlebotomist
Quest Diagnostics
05.2012 - 09.2025
Float Phlebotomists
Quest Diagnostics
11.2010 - 05.2012
Patient Service Representative Phlebotomy
Quest Diagnostics
11.2007 - 11.2010
Phlebotomist
Delnor Community Hospital
12.2002 - 11.2007
GED -
Elgin Community College