Results-driven military leader with expertise in operational strategy and team development. Skilled in personnel management, conflict resolution, and strategic planning, fostering collaboration to achieve mission success. Proven ability to train teams and conduct evaluations while maintaining a strong focus on safety and organizational efficiency.
Work History
Senior Enlisted Leader
6 Months
22d Medical Group | 01.2025 - 07.2025
Facilitated strategic planning sessions to align team objectives with organizational goals in healthcare delivery.
Led cross-functional teams to improve patient care delivery and operational efficiency.
Developed and implemented training programs for junior enlisted personnel in medical procedures.
Streamlined communication processes between departments to enhance collaboration and service delivery.
Coordinated logistics for medical readiness exercises, ensuring compliance with regulatory standards.
Oversaw security protocols, maintaining safety standards and ensuring compliance with regulations across all levels of personnel.
Readiness Flight Chief (Military)
2 Years 10 Months
Medical - Air Mobility Command | 07.2023 - 05.2026
Supervised daily flight operations ensuring compliance with safety regulations and protocols.
Implemented training programs for personnel, boosting operational knowledge and readiness.
Developed standard operating procedures improving workflow consistency and process accuracy.
Analyzed flight data to identify trends, driving informed decision-making for future missions.
Led initiatives to optimize resource allocation, minimizing downtime during critical missions.
Assessed individual skills of team and delegated daily tasks based on strengths.
Managed professional development for 230 enlisted personnel through effective training scheduling and CBT management.
Reviewed and updated policies based on post-incident evaluations for continuous improvement.
Led crisis management teams in high-pressure situations, ensuring timely decision-making and resource allocation.
Superintendent, Wing Exercises & Eval (Military)
2 Years 9 Months
96th Test Wing - Air Force Materiel Command | 10.2020 - 07.2023
Oversaw daily operations, ensuring compliance with safety regulations and organizational standards.
Developed comprehensive reports outlining findings and recommendations for process enhancements.
Led investigations into misconduct, ensuring thorough documentation and adherence to protocols.
Coordinated project schedules and resource allocation to optimize workflow efficiency.
Mentored junior staff, fostering skills development and promoting best practices in site management.
Conducted audits to assess compliance with regulatory standards and operational policies.
Provided expert guidance to staff members regarding the interpretation of rules, regulations, policies, and procedures relevant to their job duties.
Medical Readiness Flight Chief (Military)
3 Years 4 Months
96th Medical Support - Air Force Materiel Command | 06.2017 - 10.2020
Coordinated logistics for unit deployments, ensuring timely and efficient operations.
Developed and implemented emergency response plans to enhance community resilience.
Collaborated with local agencies to streamline disaster response efforts.
Led crisis management teams in high-pressure situations, ensuring timely decision-making and resource allocation.
Enhanced medical readiness by assisting in the training of personnel in various medical procedures and techniques.
Managed inventory of medical supplies and equipment, ensuring readiness for emergency situations.
Managed emergencies effectively by remaining calm under pressure and following established protocols for handling various situations such as injuries or medical complications.
Developed and maintained deployment schedules to optimize resource allocation.
96th Medical Support - Air Force Materiel Command | 10.2016 - 06.2017
Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Oversaw daily operations of medical supply distribution and inventory management.
Streamlined procurement processes to enhance supply chain efficiencies.
Led cross-functional teams in executing logistics strategies for medical support missions.
NCOIC, Medical Information Systems (Military)
3 Months
96th Medical Support - Air Force Materiel Command | 07.2016 - 10.2016
Led IT projects focused on upgrading systems, driving improvements in operational capabilities.
Managed system configurations and user access controls to enhance network security.
Administered regular backups and disaster recovery processes to safeguard critical data integrity.
Troubleshot hardware and software issues, providing timely resolutions to minimize downtime.
Developed documentation for system procedures, improving knowledge sharing among team members.
Mentored junior staff on best practices for system administration and problem-solving strategies.
Section Chief, Patient Administration (Military)
10 Months
96th Medical Support - Air Force Materiel Command | 09.2015 - 07.2016
Led initiatives to improve patient experience through feedback collection and implementation of changes.
Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
Assisted in processing patient intake forms, ensuring accuracy and compliance with regulations.
Maintained electronic health records with attention to detail, supporting accurate data management.
Trained new staff on office procedures and patient management systems for consistent service delivery.
Provided support to patients navigating healthcare systems and accessing necessary resources.
Processed birth certificate requests with attention to detail and accuracy.
Section Chief, Executive Support Staff (Military)
1 Year 2 Months
79th Medical Wing - Air Force District of Washington | 07.2014 - 09.2015
Managed executive calendars, scheduling appointments and coordinating meetings for multiple senior leaders.
Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Organized meetings, including logistics, materials preparation, and minute-taking for efficient communication.
Developed and maintained comprehensive filing systems to ensure efficient document retrieval and organization.
NCOIC, Evaluations Program (Military)
2 Years
79th Medical Wing - Air Force District of Washington | 07.2012 - 07.2014
Conducted comprehensive evaluations to assess program effectiveness and impact.
Analyzed data trends to identify areas for improvement in project implementation.
Led workshops to enhance the capacity of teams in data interpretation and reporting techniques.
Developed comprehensive monitoring tools to track project progress and outcomes.
Evaluations Program Manager (Military)
11 Months
79th Medical Wing - Air Force District of Washington | 08.2011 - 07.2012
Developed comprehensive project plans aligning with organizational goals and stakeholder expectations.
Managed program budgets, monitoring expenditures to ensure cost-effective resource allocation.
Led cross-functional teams to execute strategic program initiatives and optimize delivery processes.
Facilitated regular status meetings, ensuring alignment among team members and timely issue resolution.
Mentored junior team members, fostering professional growth and enhancing team capabilities.
NCOIC, Resource Management (Military)
1 Year 4 Months
18th Aeromedical Evacuation - Pacific Air Force | 04.2010 - 08.2011
Coordinated resource allocation to optimize project efficiency and meet organizational goals.
Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
Utilized advanced analytics tools to monitor trends in resource usage, proactively identifying potential areas for optimization or cost savings opportunities.
Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments.
Drove initiatives to improve operational workflows, resulting in enhanced overall productivity and satisfaction.
Commander Support Staff Journeyman (Military)
1 Year
18th Aeromedical Evacuation - Pacific Air Force | 04.2009 - 04.2010
Conducted inspections, verifying equipment functionality and readiness for operations.
Supported daily operational tasks to enhance team efficiency and workflow.
Improved operational efficiency by streamlining processes and implementing new systems.
Contributed to process improvement initiatives by identifying inefficiencies and suggesting solutions.
Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Developed comprehensive documentation for key operational processes, promoting consistency across the organization.
Family Member Relocation Technician (Military)
1 Year 9 Months
18th Medical Support - Pacific Air Force | 07.2007 - 04.2009
Resolved problems, improved operations, and provided exceptional service.
Assisted in managing sponsorship agreements, ensuring compliance with terms and conditions.
Collaborated with cross-functional teams to align sponsorship strategies with organizational goals.
Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Health Services Management Apprentice (Military)
11 Months
18th Medical Operations - Pacific Air Force | 08.2006 - 07.2007
Organized and maintained accurate patient medical records in compliance with HIPAA regulations.
Processed health information requests efficiently, ensuring timely access for healthcare providers.
Implemented electronic health record (EHR) systems to streamline documentation and retrieval processes.
Reviewed patient data for completeness and accuracy, enhancing overall data integrity and reliability.
Collaborated with healthcare professionals to resolve discrepancies in medical records, improving communication flow.
Led initiatives to improve record-keeping processes, resulting in enhanced operational efficiency across departments.
Conducted audits of medical records to ensure compliance with regulatory standards, driving continuous quality improvement efforts.
Student (Military)
2 Months
Air Education & Training Command | 05.2006 - 07.2006
Collaborated with peers to enhance learning experiences during practical exercises.
Engaged in continuous improvement processes by providing feedback on instructional methods.
Demonstrated adaptability by learning new procedures and tools quickly in dynamic environments.
Utilized technology platforms for tracking progress and managing student performance effectively.
Enhanced efficiency with thorough knowledge of medical records keeping and medical terminology.
Continuously updated medical terminology knowledge to maintain accuracy in transcriptions across various specialties.
Maintained an up-to-date knowledge of medical terminology, enabling effective communication with clinical staff members.
Education
Associate of Applied Science - Healthcare Management
Community College of The Air Force | Montgomery, AL | 01-2011
Homeland Exercise & Evaluation System - Emergency Management
National Emergency Training Center | Emmitsburg, MD | 08-2021
Contingency War Planning Course - Strategic and Operational Planning
Air University | Montgomery, AL | 09-2019
Skills
Managing classified information
Personnel management
Task delegation
Training and development
Mentoring and coaching
Security compliance
Report generation
Attention to detail
Time management abilities
Crisis management
Written communication
Innovation and creativity
AWARDS AND DECORATIONS
MERIT SVC MDL - 2 16 Mar 2026, AF ACHIEV MDL - 3 20 Jan 2025, AF COMM MDL - 2 01 Sep 2015
TRAINING
MLMW059 - Law of War (LoW) - Basic - ERT 05 Mar 2023 - 06 Mar 2023
C10943 - Law of War (LoW) - Basic - ERT 01 Nov 2020 - 02 Nov 2020
Joint Senior Enlisted Leader/Senior Operational Manager at United States Air Force, USAFJoint Senior Enlisted Leader/Senior Operational Manager at United States Air Force, USAF