Kristy McCown
Pikeville,Kentucky
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe's Of Pikeville #435
04.2001 - Current
- Log operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Recruit, hire and train new employees, aimed at building a high-functioning team.
- Manage workload and task demand between corporate guidelines and staff abilities.
- Implement theft prevention policies to minimize potential stock loss.
- Resolve conflicts and provide solutions.
- Manage employee schedules to meet customers needs daily.
- Maintain safe and secure work environments for employees and safe shopping experience for customers.
- Respond to customer concerns, working with Managers to significantly raise customer satisfaction ratings.
- Respond to employee concerns and collaborate with Management Team.
- Manage opening and closing procedures and recommend changes to enhance efficiency of daily activities.
- Captained inventory bringing basis points from goal of 1.01% down to .50%.
Office Manager
F.H. & D. Enterprise, Inc.
01.1998 - 09.2000
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering, requisitioning, stocking and shipment receiving.
- Developed and maintained successful relationships with vendors and suppliers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Customer Service Associate
J.C. Penney
07.1997 - 01.1998
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing and tagging.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Legal Secretarial Science Associate Degree - Business
Graduated Kentucky College of Business
Pikeville 06.1997
General -
Graduated Pike Central High School
Pikeville, KY06.1995
Skills
- POS Systems Operations
- Time Management
- Records Organization and Management
- Self Motivating
- Problem solving through Root Cause Analysis
- Workday systems
- Kronos systems
- Communicating systems: Outlook Email, Teams, WIRE, and Outlook Calendar
- Inventory Control Procedures
- Interviewing and Prescreening
- Coaching and Mentoring
- Customer Service Management
- Process Improvement
- Performance Evaluations
Timeline
Assistant Store Manager of Operations
Lowe's Of Pikeville #435
04.2001 - Current
Office Manager
F.H. & D. Enterprise, Inc.
01.1998 - 09.2000
Customer Service Associate
J.C. Penney
07.1997 - 01.1998
Legal Secretarial Science Associate Degree - Business
Graduated Kentucky College of Business
General -
Graduated Pike Central High School
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