Ana Arellano
Salt Lake City,UT
Summary
professional with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service, and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager of Operations
Boot Barn
West Jordan, UT
06.2023 - Current
- Scheduled staff shifts and managed payroll records for all employees.
- Developed weekly sales reports to track progress towards goals.
- Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
- Monitored employee performance to ensure compliance with company standards.
- Assisted in recruiting, interviewing, hiring and training new staff members.
- Provided feedback on employee performance reviews based on observations made during shift work.
- Provided customer service support, including resolving customer complaints and inquiries.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Managed cash register transactions accurately to prevent loss or theft.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated work to staff, setting priorities and goals.
Gas Station Manager
Trujillo and Peterson Property
Taylorsville , UT
05.2021 - Current
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Scheduling maintenance services for pumps and other equipment as needed.
- Approving purchase orders for supplies required by the gas station's operations.
- Maintaining accurate records of fuel and other store inventory levels.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Implementing security measures such as surveillance cameras or alarm systems when necessary.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Monitoring gas prices to ensure they remain competitive in the market.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Organizing daily staff schedules and assigning shifts.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Managing financial transactions such as deposits, refunds, credits.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Department Manager
Burlington Coat Factory Department Store
Riverton, UT
07.2014 - 04.2024
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Resolved customer complaints and issues promptly and professionally.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Worked closely with sales associates to complete tasks.
- Handled shift overstock, restocking and inventory control.
Customer Service Cashier
Wal-Mart Supercenter
Riverton, UT
01.2008 - 03.2024
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Property Manager
MCDLA Investments
Salt Lake City, UT
03.2016 - 01.2024
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Caregiver, Special Needs
Mary Souvall
Salt Lake City, UT
09.2012 - 04.2019
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Administered medication when needed according to doctor's instructions.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Created individualized care plans based on each client's unique needs and abilities.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
- Facilitated communication between clients, family members and medical staff.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Observed, reported and documented patient status and care provided.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped clients get in and out of beds and wheelchairs.
Education
High School Diploma -
Mammoth High School
Mammoth Lakes, CA06-2005
Skills
- Store maintenance
- Operational Efficiency
- Scheduling Coordination
- Operations Oversight
- Customer Relations
- Stock management
- Loss Prevention
- Store Organization
- POS systems operations
- Inventory Control
- Time Management
- Upselling and Cross Selling
- Team Building and Leadership
- Customer Service and Engagement
- Employee Scheduling
- Sales Growth
- Hiring and Training
- Inventory counting
- Shift Scheduling
- Cash auditing
- Employee Coaching
- POS Systems
- Store Opening and Closing
- Operations
Languages
Spanish
Professional
Accomplishments
- Cyber Training
- Certificate of Appreciation
- Outstanding Customer Service
- Employee of the month
Timeline
Assistant Store Manager of Operations
Boot Barn
06.2023 - Current
Gas Station Manager
Trujillo and Peterson Property
05.2021 - Current
Property Manager
MCDLA Investments
03.2016 - 01.2024
Department Manager
Burlington Coat Factory Department Store
07.2014 - 04.2024
Caregiver, Special Needs
Mary Souvall
09.2012 - 04.2019
Customer Service Cashier
Wal-Mart Supercenter
01.2008 - 03.2024
High School Diploma -
Mammoth High School