Kristy McCready-Replogle
Martinsburg,PA
Summary
Dynamic professional with expertise in protective services and customer care, honed at Blair Senior Ser. Skilled in motivational interviewing and documentation, enhancing client outcomes. Proven ability to handle high-volume calls with empathy and efficiency. Adept at using Microsoft Office to streamline processes, improving service quality. I feel in will be an asset to your company as I am knowledgeable on handling customer service needs and am very friendly. I have ran departments for first impressions with our church and ministry who I am also a part of staff as well that involved aspects of creating a welcoming environment for all members and new people to feel welcomed and cared for. I have the ability to talk to anyone and have no issues having conversations to help individuals in need.
Overview
13
13
years of professional experience
Work History
Protective Services Worker
Blair senior ser
Altoona, PA
11.2023 - 08.2025
- Participated in training sessions on protective strategies and emergency response protocols.
- Supported case management by documenting client interactions and reporting observations accurately.
- Took calls to complete assessments on individuals being abused or neglected.
- Categorized reports.
Customer Service Representative
American Customer Care
Altoona, PA
02.2016 - 11.2023
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Handled high-volume call traffic while maintaining professionalism and empathy in all interactions.
- Documented customer interactions in CRM system to ensure detailed records for future reference.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Took calls to schedule medical transportation and provided customer service.
- Organized profiles for clients and their transportation needs.
Retail Sales Associate
Get Go
East Freedom, PA
07.2012 - 06.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently for transactions and returns.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Executed promotional displays and signage to drive customer engagement and sales.
Education
Associate of Science - Physical Therapy Assistant
Mount Aloysius College
Cresson, PABachelor of Science - Physical Therapy
Indiana University of Pennsylvania
Indiana, Pennsylvania, PAHigh School Diploma - High School Diploma
Claysburg Kimmel High School
Claysburg, PA2009
Skills
- Professional boundaries
- Family support
- Motivational interviewing
- Multicultural sensitivity
- De-escalation techniques
- Computer skills
- Typing
- Customer service
- Organizing
- Familiar with Microsoft office and related programs
Refrences
Chris Garretson- Pastor- 814-254-8328
Stacey Kopco- Owner of small town pizza- 814-932-3697
Chrissy Abels-House director of Made for More womens restoration Home-203-997-7340
Kary Garretson-Director of Made for More womens restoration home- 814-410-5993
Timeline
Protective Services Worker
Blair senior ser
11.2023 - 08.2025
Customer Service Representative
American Customer Care
02.2016 - 11.2023
Retail Sales Associate
Get Go
07.2012 - 06.2016
Associate of Science - Physical Therapy Assistant
Mount Aloysius College
Bachelor of Science - Physical Therapy
Indiana University of Pennsylvania
High School Diploma - High School Diploma
Claysburg Kimmel High School