Kristy Nally
Saratoga,WY
Summary
Results-driven professional with extensive experience in event planning and client management. Expert in optimizing time efficiency and delivering seamless experiences, ensuring high levels of satisfaction through personalized service and effective problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Concierge
Annschutz
Saratoga
08.2019 - Current
- Coordinated travel arrangements and itineraries for clients, ensuring seamless experiences.
- Managed scheduling and calendar management, optimizing time efficiency for high-profile clientele.
- Resolved client inquiries promptly, enhancing satisfaction and loyalty through personalized service.
- Developed vendor relationships to secure exclusive services and amenities for clients.
- Trained junior staff on best practices in concierge services, fostering a culture of excellence.
- Organized special events and gatherings, leveraging resources to deliver exceptional experiences.
- Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
- Facilitated successful dinner parties or social gatherings for clients through careful planning of guest lists, invitations, menu selection, decor arrangement, and entertainment options.
- Streamlined daily routines for clients by managing household chores, grocery shopping, and childcare arrangements.
- Served as a reliable point of contact for clients'' family members, friends, or colleagues, ensuring efficient communication and coordination between parties.
- Maintained client confidentiality through discretion in dealing with sensitive information and adhering to privacy policies.
- Increased efficiency in households by implementing organizational systems for clutter reduction and space optimization.
- Organized special events for clients, including birthday parties, dinners, and corporate functions to ensure seamless execution.
- Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Facilitated and coordinated transportation services for guests.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Housekeeper
Platt Valley Medical Canter
Saratoga Wy
02.2024 - 02.2025
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Conducted routine inspections to ensure compliance with health regulations and safety protocols.
- Utilized industrial cleaning equipment to efficiently perform deep cleaning tasks in various settings.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs and facility requirements.
- Implemented best practices for waste disposal and recycling to promote a sustainable work environment.
- Developed efficient cleaning workflows that enhanced overall operational efficiency within the facility.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Bartender
Whistle Pig
Saratoga, WY
11.2022 - 04.2023
- Crafted innovative cocktail recipes, enhancing guest experience and driving repeat business.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Trained new bartenders on beverage preparation and customer service standards.
- Developed strong relationships with customers, fostering a welcoming environment.
- Implemented efficient workflow processes during peak hours to maximize service speed.
- Monitored compliance with health and safety regulations in beverage preparation area.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Skills
- Property management
- Appointment scheduling
- Meal planning
- Cultural awareness
- Calendar management
- Entertainment booking
- Personal shopping
- Vendor negotiation
- Nutrition expertise
- Transportation arrangements
- Errand running
- Home organization
- Lifestyle management
- Customer service
- Problem-solving
- Strong work ethic
- Time management
- Attention to detail
- Multitasking and organization
- Event planning experience
- Excellent multitasking
- Hospitality
- Team collaboration
- Verbal and written communication
- Cash handling
- Decision-making
- Effective problem solving
- Guest experiences
- Client confidentiality
- Telephone etiquette
- Interpersonal communications
- Team supervision
- Guest reservation management
- Service orientation
- Entertainment assistance
Certification
- CPR Training -
- OSHA Training
Timeline
Housekeeper
Platt Valley Medical Canter
02.2024 - 02.2025
Bartender
Whistle Pig
11.2022 - 04.2023
Personal Concierge
Annschutz
08.2019 - Current