Gail Kresge
New York
Summary
Dynamic personal concierge and lifestyle manager with a proven track record at Your Concierge NYC, Inc. Expert in travel planning and event coordination, enhancing client satisfaction through meticulous attention to detail and strong problem-solving skills. Cultivated lasting relationships while managing complex logistics for high-profile clients, ensuring seamless experiences and elevated lifestyles.
Overview
26
26
years of professional experience
Work History
Personal Concierge and Lifestyle Manager
Your Concierge NYC, Inc.
11.2016 - Current
- Worked with clients in fine, well appointed homes and luxury hotels. A consummate professional who handles herself with grace and diligence.
- Expedited travel arrangements for clients by researching options, booking flights and accommodations, and creating detailed itineraries. I am a credentialed travel agent.
- Developed strong rapport with clients through effective communication and a keen understanding of their needs and preferences.
- Facilitated successful dinner parties or social gatherings for clients through careful planning of guest lists, invitations, menu selection, decor arrangement, and entertainment options. I have a keen eye for style and detail.
- Enhanced client satisfaction by providing personalized assistance in various tasks, including general logistics, errands, and scheduling appointments. A true partner in handling the tasks and demands of everyday life.
- Coordinated home repairs or maintenance projects on behalf of clients by liaising with contractors or service providers to ensure timely completion. Well versed in managing multiple homes.
- Efficiently managed clients'' schedules and ensured timely completion of tasks to reduce stress and increase productivity.
- Improved work-life balance for busy professionals by handling personal errands such as dry cleaning, gift purchasing, and event coordination.
- Organized special events for clients, including birthday parties, dinners, and corporate functions to ensure seamless execution.
- Maintained client confidentiality through discretion in dealing with sensitive information and adhering to privacy policies.
Vice President
One Title
08.2015 - 11.2016
- Title Insurance Sales. Strong underwriting knowledge.
- Cultivated strong relationships with key stakeholders, including banks, Real Estate agents, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Assistant Vice President
State of New York Mortgage Agency "SONYMA"
02.2000 - 08.2015
- Managed the day-to-day for a multi million dollar loan portfolio and NY State's "First-time homebuyer" loan products. Managed a team of 40 loan analysts.
- Well versed in IRS compliance guidelines
- .Trained participating lenders and banks on complex financial products.
- Public speaker, representing the Agency.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
Education
Certificate Program - Running A Fine Home, Travel, Packing
British Butler Institute
London, UKSkills
- Property management
- Appointment scheduling
- Meal planning
- Cultural awareness
- Michelin Starred Restaurant Reservations
- Personal shopping
- Travel planning
- Transportation arrangements
- Lifestyle management
- Problem-solving
- Attention to detail
- Event planning experience
- Entertainment booking
Timeline
Personal Concierge and Lifestyle Manager
Your Concierge NYC, Inc.
11.2016 - Current
Vice President
One Title
08.2015 - 11.2016
Assistant Vice President
State of New York Mortgage Agency "SONYMA"
02.2000 - 08.2015
Certificate Program - Running A Fine Home, Travel, Packing
British Butler Institute
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