Kristy Nielsen
Riverton,UT
Summary
Demonstrated achiever with exceptional knowledge on how to take care of the customer, office management, scheduling, and sales. Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.
Overview
14
14
years of professional experience
Work History
Sage Esthetics and Spa
Owner Operator Independent
2018.07 - Current
- Greet incoming visitors, customers and vendors professionally, offering assistance, answering questions to build rapport and retention.
- Prepare and maintain up to date documents and client notes such as appointment history, consent disclosure document.
- Perform administrative duties such as filing paperwork, responding to emails. organizing and scheduling appointments for clients using software systems.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Maintain salon finances, including budgeting, payroll and bookkeeping.
- Increased revenue by implementing effective marketing strategies and promotional campaigns.
- Maintain, replenish all inventory supplies and equipment needed for daily operations.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Resolve customer complaints or concerns quickly and efficiently while maintaining professionalism.
- Provide services like microdermabrasion, micro needling, chemical peels, derma planing, lash lifts, hair extensions.
- Stay educated on new procedures and product.
- Adhered to state laws and regulations regarding licensure, sanitation standards. client satisfaction by providing personalized spa treatments and exceptional customer service.
Manager/Receptionist Supervisor
Visions Day Spa
2013.01 - 2018.07
- Accomplished multiple tasks within established timeframes
- Coordinated and managed daily operations of a medical spa, including scheduling appointments and overseeing staff. and implemented strategies to increase customer satisfaction and loyalty.
- Accomplished multiple tasks within established timeframes qualified candidates to fill open positions.
- Streamlined hiring processes by implementing efficient recruiting strategies
- Trained team members to ensured all employees have the proper techniques for administering treatments and services according to company standards.
- Conducted regular meetings with staff to discuss progress, employee concerns and ways to improve client retention, sales and experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Promoted special offers through various channels such as social media or email campaigns in order to attract more customers.
- Participated in networking events within the local community in order to build relationships with potential clients.
- Organized promotional events such as open house days or health fairs in order to showcase services offered by the business.
Shirodara Day Spa
Master Esthetician
2011.01 - 2013.01
- Enhanced customer satisfaction by implementing personalized treatment plans, education on products, time management and delivering exceptional service.
- Ensured proper sanitation practices were followed at all times.
- Developed a loyal client base through excellent customer services.
- Managed appointments through scheduling software program.
- Conducted follow-up calls after each treatment to check on clients' satisfaction.
- Performed skin analysis and facial treatments, including microdermabrasion, chemical peels, and micro needling.
Education
Certified Nurse Assistant
Utah CNA
03.2017
Master Esthetician
Skin Works SchoolofAdvanced Skincare
Salt Lake City, UT05.2009
Cosmotologist
Heritage College of Beauty
MURRY, UT1998
High School Diploma -
American Fork High School
American Fork, UT05.1996
Skills
- Decision-Making Abilities
- Problem-Solving Skills
- Time Management
- Word Processing
- Team Building
- Critical Thinking
- Office Administration
- Customer Service-Oriented
- Sales
- Payroll Processing
- Appointment Scheduling
Timeline
Sage Esthetics and Spa
Owner Operator Independent
2018.07 - Current
Manager/Receptionist Supervisor
Visions Day Spa
2013.01 - 2018.07
Shirodara Day Spa
Master Esthetician
2011.01 - 2013.01
Certified Nurse Assistant
Utah CNA
Master Esthetician
Skin Works SchoolofAdvanced Skincare
Cosmotologist
Heritage College of Beauty
High School Diploma -
American Fork High School
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