Kristy O'Connor
Churchville,PA
Summary
As a proven achiever in patient care, I have excelled at Jefferson Health by streamlining registration processes and significantly enhancing patient satisfaction. Extremely proficient in CPT coding and HIPAA compliance, my combination of efficient communication and problem-solving skills has ensured the delivery of top-notch services. My proficiency in EPIC and dedication to teamwork are the cornerstones of my professional ethos.
Overview
17
17
years of professional experience
Work History
Outpatient Registrar
Abington Hospital - Jefferson Health
06.2018 - 06.2023
- Enhanced patient experience by providing efficient registration and check-in processes.
- Greeted every guest with personable approach and provided knowledgeable service.
- Knowledge of CPT and ICD-10 codes
- Knowledge of Navinet, EPIC, Vision.
Physican Billing
Abington Hospital - Jefferson Health
03.2012 - 06.2018
- Provided exceptional customer service when addressing patient inquiries about their bills or insurance coverage details.
- Ensured compliance with all relevant regulations and guidelines through meticulous record-keeping and documentation practices.
- Verified insurance of patients to determine eligibility.
- Knowledge of CPT and ICD-10 codes
Receptionist
Abington Hospital - Jefferson Health
11.2006 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Delaware Valley
Philadelphia, PA 05.2001 -
Skills
Patient Registration
Patient confidentiality
Insurance Verification
HIPAA Compliance
Medical Billing
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Excellent Communication
Self Motivation
Professional Demeanor
Timeline
Outpatient Registrar
Abington Hospital - Jefferson Health
06.2018 - 06.2023
Physican Billing
Abington Hospital - Jefferson Health
03.2012 - 06.2018
Receptionist
Abington Hospital - Jefferson Health
11.2006 - 03.2012
High School Diploma -
Delaware Valley
05.2001 -
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