Kristy Philyaw
Mount Juliet,TN
Summary
Versatile and results-driven professional with extensive experience in warehouse operations, notably with Walmart. Excelled in team leadership and pallet jack proficiency, significantly enhancing department efficiency and customer satisfaction. Demonstrated a strong ability to learn and adapt, achieving performance targets through effective teamwork, collaboration, and a commitment to warehouse safety.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Forklift Operator
Bridgetown Natural
8051 Eastgate Boulevard, Lebanon, TN
06.2025 - 05.2026
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine inspections of equipment to ensure safety compliance.
- Loaded and unloaded freight with precision to minimize damage and delays.
- Collaborated with team members to streamline inventory management processes.
- Assisted in training new operators on safe forklift operation protocols.
- Implemented best practices for material handling, improving workflow efficiency.
Fulfillment Associate
Amazon
Mount Juliet, TN
01.2022 - 01.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Electronic, scissor lift, and walkie stacker trained
Forklift Operator
Fedex
Antioch, TN
01.2023 - 04.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
Department Manager
Walmart
Mount Juliet, TN
09.2016 - 12.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
CAP 2 Supervisor
Walmart
Mount Juliet, TN
09.2016 - 12.2021
- Demonstrated capacity to guide and oversee a varied team of associates.
- Skilled in evaluating associate performance, providing feedback, and developing improvement plans.
- Trained on Electric jack
Education
Graduate Certificate - Cosmetology
Salon Professional Academy
Nashville, TN6 2021
High School Diploma - High School
Wilson Central High School
Lebanon, TN5 2017
Skills
Teamwork and collaboration
Willing to learn
Attention to detail
Team leadership
Product packaging
Customer service
Flexible schedule
Friendly and courteous
Order picking skills
Issue resolution
Time management
Detail-oriented
Work prioritization
Pallet jack proficiency
Material handling
Packing efficiency
Sorting and organizing
Order fulfillment
Equipment operation
Warehouse operations
Palletizing
Warehouse safety
Forklift operation
Forklift operator certification
Certification
Forklift operator
Timeline
Forklift Operator
Bridgetown Natural
06.2025 - 05.2026
Forklift Operator
Fedex
01.2023 - 04.2023
Fulfillment Associate
Amazon
01.2022 - 01.2025
Department Manager
Walmart
09.2016 - 12.2021
CAP 2 Supervisor
Walmart
09.2016 - 12.2021
High School Diploma - High School
Wilson Central High School
Graduate Certificate - Cosmetology
Salon Professional Academy