Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Rhodes

177 Harbor Landing, Braidwood,IL

Summary

Experienced professional with 8+ years in customer service. Experienced in fast-paced environments, demonstrating stress management skills, conflict resolution, dependability, and working efficiently with others. Known for fostering a positive and comfortable atmosphere where teamwork and cooperation thrive. Dedicated to creating a safe, caring, and welcoming experience for all passengers and crew members to help complete United Airlines' mission of connecting people, uniting the world. Seeking a position as a flight attendant where I can leverage my expertise in customer service and assist in the success of United Airlines while using my skills aligning with United Airlines' commitment that 'Good leads the way'.

Overview

8
8
years of professional experience

Work History

Bartender/Slot Attendant

Ace & Vine
Lemont, Illinois
01.2025 - Current
  • Used de-escalation tactics to resolve issues with any unruly or difficult customers.
  • Trusted to manage operations independently.
  • Performed opening and closing duties, such as restocking supplies, cleaning, and organizing.
  • Demonstrated a strong work ethic and flexibility by maintaining a demanding schedule and supporting coworkers by covering shifts to ensure uninterrupted service.
  • Greeted customers and provided beverages with a positive and kind attitude.
  • Used multitasking skills to ensure operations moved smoothly and efficiently.
  • Responded to customers' needs in a timely and efficient manner.
  • Checked identification cards to ensure that the customers were of legal age to gamble and consume alcoholic beverages.
  • Reported any issues with the slot machines so maintenance could be provided as quickly as possible for the customers.

Cashier/Cook

City Pizza & Sub Co.
Wilmington, Illinois
08.2017 - 01.2025
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Strictly followed all food safety and sanitary regulations.
  • Trained new team members in cash register operation, stock procedures, cleaning procedures, cooking procedures, and customer service.
  • Created a positive and encouraging work environment for my coworkers.
  • Delegated tasks to work efficiently as a team to complete orders.
  • Managed stress well in a fast-paced environment.
  • Provided excellent customer service by helping customers order, delivering food to customers quickly, and making the customers feel cared for and attended to.

Bookkeeper

RC Handyman Solutions
Braidwood, Illinois
07.2023 - 11.2024
  • Performed organized and accurate data entry tasks into a spreadsheet using Microsoft Excel.
  • Updated my boss's Google Calendar with appointments and customer/job information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Pool Monitor

Shadow Lakes II Association Inc.
Wilmington, Illinois
05.2023 - 09.2023
  • Enforced rules and regulations for safety purposes.
  • Used empathy when dealing with people who were noncompliant with the rules to best find a solution.
  • Used situational awareness to prevent any possible injuries or disruption to other pool users.
  • Recorded incident reports when necessary.
  • Greeted guests upon arrival at the facility, answered questions regarding facility policies and procedures.
  • Addressed concerns in a professional manner.
  • Evacuated everyone safely and calmly in emergency closings for weather or biohazards.
  • Inspected pool furniture and accessories for damage and coordinated replacements.
  • Inspected restrooms periodically throughout the day to ensure they are clean and stocked with supplies.

Education

Bachelor of Arts - Spanish Language And Culture

Lewis University
Romeoville, IL
05-2025

Skills

  • Customer service
  • Empathy
  • Situational awareness
  • Adaptability and flexibility
  • Conflict resolution
  • Positive attitude
  • Time management
  • Teamwork and cooperation
  • De-escalation tactics
  • Reliability and punctuality
  • cultural awareness
  • Leadership qualities
  • Stress management
  • Safety enforcement
  • Clear and effective communication
  • Strong work ethic

Timeline

Bartender/Slot Attendant

Ace & Vine
01.2025 - Current

Bookkeeper

RC Handyman Solutions
07.2023 - 11.2024

Pool Monitor

Shadow Lakes II Association Inc.
05.2023 - 09.2023

Cashier/Cook

City Pizza & Sub Co.
08.2017 - 01.2025

Bachelor of Arts - Spanish Language And Culture

Lewis University

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Kristy Rhodes