Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Personal Information
Military Service
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Shonda Scruggs

Dayton,United States

Summary

Dynamic professional with a proven track record in the hospitality and administrative sectors, notably at Dotty's Casino. Excelled in team leadership, Microsoft Excel, and enhancing customer experiences through exceptional service and interpersonal skills. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating a strong multitasking ability and a service-oriented mindset.

Overview

21
21
years of professional experience

Work History

Bartender/slot attendant

Dotty's Casino
Carson City, US
01.2020 - Current
  • Responsibility includes cashing payouts.
  • Handling money for the store.
  • Janitorial duties.
  • Customer service.
  • Preparing and serving drinks.
  • Stocked ice bins and coolers as needed throughout shift.
  • Attended regular training sessions to stay updated on new products or trends.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Shift Manager

Asset Management Corp
Moundhouse, US
11.2015 - 01.2020
  • Handling all of the bookkeeping.
  • Filing.
  • Reports.
  • Money transactions.
  • Inventory.
  • Coordinate transportation runs for working girls and clients.
  • Fills in as a hostess and bartender when needed.
  • Communicates with upper management when any issues occur.
  • Checking rooms for illegal drugs and alcohol.
  • Surveys the entire building.
  • Update the oncoming shift manager on any changes or situations.
  • Provides emotional support for working girls
  • Resolved conflicts between staff members in a professional manner.

Clerk II

Douglas County Assessors Office
Minden, US
10.2007 - 10.2014
  • Providing customer service to all residents of Douglas County by phone and in person.
  • Filing.
  • Provide administrative support for all staff appraisers.
  • Data entry with new and old construction.
  • Screening calls and sending them to the proper department.
  • Scanning all documents into the Sentry file.
  • Working in the AS/400 program.
  • Working closely with all veterans, disabled veterans, widows/widowers, and the blind.
  • Applying basic knowledge of real and personal property appraisal.
  • Monitoring properties using the ARC programs.

Banking/Sales

Washoe Building Supply
Minden, US
08.2004 - 10.2007
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Bookkeeping and filing.
  • Answer the phones.

Education

Associate - Medical Billing and Coding

The Ultimate Medical Acadamy
Clearwater, FL
05.2009

Skills

  • Team Member
  • Microsoft Office
  • Administrative Assistant
  • Shift Supervisor
  • Crew Member
  • Billing
  • Microsoft Excel
  • Accounts Payable
  • Outlook
  • Receptionist
  • Word
  • Basic accounting
  • Health codes compliance
  • Safe service compliance
  • Mixology
  • Bar restocking
  • Cash and credit transactions
  • Team player attitude
  • Sales expertise
  • Payment processing
  • Maintaining a clean bar
  • Cleanliness and hygiene
  • Garnishing drinks
  • Hospitality and accommodation
  • Beverage preparation
  • Excellent judgment
  • Point of sale systems
  • Liquor restocking
  • Menu memorization
  • Professional appearance
  • Outgoing personality
  • Cash register operation
  • Strong multitasking
  • Identification verification
  • Service-oriented mindset
  • Team training and development
  • Engaging personality
  • Hospitality service expertise
  • Clear and effective communication

Additional Information

US Army Veteran, Prior business owner, I have reliable transportation

Timeline

Bartender/slot attendant

Dotty's Casino
01.2020 - Current

Shift Manager

Asset Management Corp
11.2015 - 01.2020

Clerk II

Douglas County Assessors Office
10.2007 - 10.2014

Banking/Sales

Washoe Building Supply
08.2004 - 10.2007

Associate - Medical Billing and Coding

The Ultimate Medical Acadamy

Personal Information

Authorized To Work: US

Military Service

Army, United States, E-4, 01/84, 01/90, Document control, Supply, Transportation

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Shonda Scruggs