Kristy Robinson
Tallahassee,FL
Summary
Achieved enhanced product standards through effective quality management processes and methodologies. Elevated compliance levels by applying comprehensive quality control techniques. Advanced team leadership and continuous improvement strategies to optimize performance outcomes.
Overview
9
9
years of professional experience
Work History
Relationship Advisor
Addition Financial Credit Union
10.2024 - Current
- Cultivated strong client relationships through effective communication and personalized service strategies.
- Analyzed client needs to recommend tailored financial solutions, enhancing customer satisfaction.
- Developed and implemented client engagement strategies to improve retention rates and promote loyalty.
- Facilitated training sessions for junior advisors, fostering a collaborative team environment and knowledge sharing.
- Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
Correctional Sergeant
Florida Department Of Corrections
06.2022 - 08.2024
- Supervised daily operations within correctional facility, ensuring adherence to safety protocols and regulations.
- Led team of officers in managing inmate behavior, promoting a secure environment through effective communication strategies.
- Trained new staff on procedures, enhancing team efficiency and consistency in policy enforcement.
- Conducted regular inspections of facilities, identifying maintenance needs and ensuring compliance with health standards.
- Collaborated with mental health professionals to address inmate needs, improving overall rehabilitation efforts.
Quality Assurance Analyst
CardWorks Servicing
Lake Mary, FL
08.2019 - 06.2022
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Collaborated with cross-functional teams to identify test requirements and user acceptance criteria.
- Conducted root cause analysis on recurring defects to drive continuous improvement in product quality.
- Analyzed defect reports to identify trends and recommend process improvements.
Account Manager
Convergys
03.2017 - 05.2019
- Cultivated strong client relationships, ensuring high levels of customer satisfaction and retention.
- Developed strategic account plans to align with client goals and drive business growth.
- Coordinated cross-functional teams to deliver integrated solutions for clients' needs.
- Analyzed market trends and competitor activities to inform account strategies and enhance service offerings.
- Implemented CRM tools to streamline communication and improve tracking of client interactions.
Education
Registered Nurse
Seminole State College of Florida
Sanford, Florida, FLundefined
Pine Ridge High School
2015
Skills
- Microsoft Wording
- Microsoft Excel
- Computer Proficiency
- Customer service
- Adaptability and flexibility
- Data entry
- Technical troubleshooting
- Appointment scheduling
- Quality assurance
- Data analysis
- Mentoring and training
- Call monitoring
- Quality processes
- Health and safety management
- Process improvement
- Client relationship building
- Active learning
- Python programming
- Excel functions
- Data visualization and presentations
Timeline
Relationship Advisor
Addition Financial Credit Union
10.2024 - Current
Correctional Sergeant
Florida Department Of Corrections
06.2022 - 08.2024
Quality Assurance Analyst
CardWorks Servicing
08.2019 - 06.2022
Account Manager
Convergys
03.2017 - 05.2019
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Pine Ridge High School
Registered Nurse
Seminole State College of Florida