Kristy Schultz
Prescott Valley,AZ
Summary
Results-driven Account Manager with a comprehensive background in veterinary medicine, veterinary practice workflows, and various PIMs. Experienced in partnering with veterinary hospitals and teams to improve operational efficiency, optimize software utilization, and support practice growth. Adept at managing client relationships, resolving complex challenges, and developing scalable processes that enhance both customer success and internal performance.
Overview
12
12
years of professional experience
Work History
Account Manager
Shepherd Veterinary Software
04.2021 - Current
- Spearheaded the development and launch of group platform database, designing scalable onboarding processes that increased participant engagement and supported growth to 100+ group accounts.
- Delivered comprehensive product trainings, empowering customers to maximize platform value and achieve business objectives.
- Served as the primary point of contact for laboratory integration troubleshooting, diagnosing and resolving interface, connectivity, and workflow issues between software and IDEXX platform..
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
Veterinary Assistant
High Country Pet Clinic
03.2019 - 04.2021
- Collect specimens from patients for laboratory analysis for parasites, blood analysis, and culture.
- Conducted routine examinations, recording vital signs and medical histories to support diagnostic processes.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Veterinary Assistant
Prescott Valley Pet Clinic
08.2014 - 02.2019
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Educated pet owners on care practices and preventative measures, enhancing client relationships and animal welfare.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Veterinary Assistant Certificate - Veterinary Technology
San Juan College
Farmington, NM04-2022
Skills
- Understanding of veterinary lab processes and codes
- Teamwork and collaboration
- Surgical procedures and support
- Proficient Veterinary Assistant
- Zoom meeting software
- Veterinary Software Usage including Shepherd, Cornerstone, Daysmart, Avimark
- Personable
Timeline
Account Manager
Shepherd Veterinary Software
04.2021 - Current
Veterinary Assistant
High Country Pet Clinic
03.2019 - 04.2021
Veterinary Assistant
Prescott Valley Pet Clinic
08.2014 - 02.2019
Veterinary Assistant Certificate - Veterinary Technology
San Juan College