Kristy Smith
Dallas,PA
Summary
With over 10+ years of sales and customer relations experience, I have a proven track record of driving revenue and growth. Accomplished by identifing customer needs, creating solutions, and delivering exceptional customer service to ensure satisfaction. Through strong communication skills, I consistently surpass sales targets. Now seeking opportunities to leverage my experience in driving business growth and contributing to the success of a dynamic organization.
Overview
26
26
years of professional experience
Work History
Sales Representative
RCN- Astound Broadband
Wilkes-Barre, PA
01.2007 - 07.2024
- Acquired new accounts while maintaining and upgrading existing accounts.
- Recommended the best service plans/options. Scheduled installations of cable/phone/internet packages.
- Upgraded customers service plans by adding new lines of business to best fit their needs. Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently meet or exceeded sales goals. Won numerous customer service and sales awards including quarterly and yearly MVP.
Retention/Customer Service Billing Representative
RCN- Astound Broadband
Wilkes-Barre, PA
04.2003 - 01.2007
- Retain valued customers wishing to cancel their residential cable/phone/internet accounts.
- Successfully defused volatile customers with conflict resolution skills.
- Managed inbound customer inquiries, complaints, billing questions and payment extensions/service requests.
- Review and issued audits on account information.
- Played a key roll in decreasing churn and increasing retention levels as well as satisfaction rates within highly competitive markets.
Front Desk Assistant
Quality Hotel
Dickson City, Pa
01.2001 - 01.2002
- Checked guests in and out of hotel in timely and courteous manner by facilitating smooth operations during peak times with effective multitasking skills.
- Provided routine office support such as making copies, faxing, and answering phones. Ran reports required by front desk management.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Retail Sales Associate
JC Penney's
Dickson City, Pa
01.1999 - 01.2000
- Interacted with customers, providing advice in the selection of products.
- Provided product knowledge to customers and worked as part of a team to meet individual and departmental store objectives.
- Handled cash intake and reconciled stock against inventory control systems.
- Daily cashiering activities included purchasing, returns, exchanges, and enforcing store policies.
Education
West Scranton High School
Scranton, PA2000
Skills
- Customer Relations
- Sales expertise
- Sales closing
- Attention to Detail
- Interpersonal communication skills
- Revenue Generation
Timeline
Sales Representative
RCN- Astound Broadband
01.2007 - 07.2024
Retention/Customer Service Billing Representative
RCN- Astound Broadband
04.2003 - 01.2007
Front Desk Assistant
Quality Hotel
01.2001 - 01.2002
Retail Sales Associate
JC Penney's
01.1999 - 01.2000
West Scranton High School