Kristy Smith
North Richland Hills,TX
Summary
Offering keen eye for detail and commitment to continuous learning and personal development. Contributes solid foundation in understanding insurance principles and ability to quickly adapt to new information and procedures. Ready to use and develop analytical and communication skills in Claims adjuster role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Collection Customer Service Representative
Harley Davidson Financial Services
09.2024 - Current
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Associate of Science -
Everest College
Fort Worth, TXSkills
- Goal oriented
- Stress tolerance
- Skip tracing
- Assertiveness
- Policy interpretation
- Claims investigation
Certification
- Licensed Adjuster
Timeline
Collection Customer Service Representative
Harley Davidson Financial Services
09.2024 - Current
Associate of Science -
Everest College
Similar Profiles
Heather McKoyHeather McKoy
Recovery Agent at Harley Davidson Financial ServicesRecovery Agent at Harley Davidson Financial Services
Melanie HomenMelanie Homen
Workforce Management Analyst at Harley Davidson Financial ServicesWorkforce Management Analyst at Harley Davidson Financial Services
Kathy BedfordKathy Bedford
Lead Consumer Credit and Risk Officer at Harley Davidson Financial ServicesLead Consumer Credit and Risk Officer at Harley Davidson Financial Services
JADE ALLENJADE ALLEN
Mobile Program Director at Coppell Family YMCAMobile Program Director at Coppell Family YMCA
John SwindleJohn Swindle
EMT- Student Clinical Rotations 72 Hours at Tarrant County College EMS ProgramEMT- Student Clinical Rotations 72 Hours at Tarrant County College EMS Program