Kristy Tingley
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
General Manager
Petco
10.2017 - 02.2025
- Create a high performing team that produces growth in sales, while maintaining focus on animal health, wellness, and proper care
- Use business acumen to measure and analyze trends to create improvement plans
- Conducted yearly store inventory audit to monitor shrink of merchandise
- Oversee monthly animal inventory audits to monitor shrink of live inventory
- Create a positive guest and pet experience that establishes trust and guest retention
- Fostered partnerships with local shelters to increase foot traffic and community involvement
- Managed expenses, employee reviews, training, schedules, and payroll
Instacart Shopper
Instacart
08.2021 - Current
- Shop various stores for customers via Instacart app
- Obtained a 5/5 star rating along with Diamond Shopper status through customers reviews which allows me access to better orders
- Communicate with customers whenever there is a discrepancy to find appropriate replacements
- Coordinated with store personnel to resolve product availability issues promptly
- Practice safe driving
- Monitor mileage and possible tax deductions maximize earnings
- Use app to track forecasted busy days and times to maximize earnings
Head Clerk
Kroger
01.2007 - 10.2017
- Experience in various departments including: floral, produce, cashier, price integrity, guest service, bookkeeping, and management
- Manage the front end while monitoring the productivity and time management of all clerks
- Safety Coach; duties include ensuring store meets corporate safety standards by regularly training all employees on all safety policies
- Coaching partners on behaviors and performance to increase productivity
- Organized and filed documents systematically for easy retrieval and reference
- Supported team members by providing timely assistance with routine tasks
Education
No Degree - Ultra Sound Tech
Tacoma Community College
Tacoma, WAHigh School Diploma -
Bellflower High School
Bellflower, CA06-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Consistent patience
- Efficient multi-tasker
- Reliability and punctuality
- Time management
- Training and development
- Customer service optimization
- Effective communicator
- Interpersonal respect
- Deadline oriented
Accomplishments
- Petco Market Basket Champion 2019
- Kroger Customer Service Excellency Award
- Diamond Shopper Status on Instacart
Timeline
Instacart Shopper
Instacart
08.2021 - Current
General Manager
Petco
10.2017 - 02.2025
Head Clerk
Kroger
01.2007 - 10.2017
No Degree - Ultra Sound Tech
Tacoma Community College
High School Diploma -
Bellflower High School