Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Kristy Wilcox

388 Bullsboro Dr #138,GA

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results.


Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.


Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.


Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.


Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Driver

Walmart
09.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Warehouse Forklift Operator

Saddle Creek Logistics
08.2021 - 09.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Certified Medical Assistant

Alliance Spine and Pain
09.2020 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Certified Medical Assistant

Urology of Georgia
11.2018 - 09.2020
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Certified Medical Assistant

North Atlanta Spine and Pain
11.2015 - 11.2018
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

Customer Service Representative

Walmart
11.2004 - 11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Education

Medical Assistance

Everest Institute
Marietta, GA
10-2015

High School Diploma -

Coffee High School
Douglas GA
05-2002

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Dependable and reliable
  • Attention to detail

Certification

  • Certified medical assistant

Timeline

Delivery Driver

Walmart
09.2022 - Current

Warehouse Forklift Operator

Saddle Creek Logistics
08.2021 - 09.2022

Certified Medical Assistant

Alliance Spine and Pain
09.2020 - 08.2021

Certified Medical Assistant

Urology of Georgia
11.2018 - 09.2020

Certified Medical Assistant

North Atlanta Spine and Pain
11.2015 - 11.2018

Customer Service Representative

Walmart
11.2004 - 11.2015

Medical Assistance

Everest Institute

High School Diploma -

Coffee High School

Similar Profiles

CREATE PROFILE
Kristy Wilcox