Kristy Williams
Longview,TX
Summary
Dynamic professional with extensive experience at Entergy and Genpak, excelling in customer support and process improvement. Proven track record in team leadership and training, enhancing operational efficiency and ensuring quality control compliance. Adept at troubleshooting equipment and resolving complex issues, fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Customer Service Phone Representative
Entergy
Monroe, LA
09.2023 - 12.2025
- Assisted customers with inquiries, providing accurate information and support
- Handled customer complaints, ensuring timely resolution and satisfaction
Production Lead
Genpak
Longview, TX
05.2017 - 08.2023
- Oversaw daily production activities to ensure timely completion of projects.
- Trained and mentored new team members on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency across production lines.
- Coordinated with quality control teams to maintain product standards and compliance.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
Production Lead
Aaon Coil Products
Longview, TX
03.2012 - 01.2017
- Developed schedules for team shifts, optimizing resource allocation based on workload demands.
- Monitored equipment performance, performing troubleshooting as needed to minimize downtime.
- Conducted regular inventory assessments to ensure adequate supply of materials for production runs.
- Collaborated with management to identify areas for operational enhancements and cost reductions.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
Education
GED -
Kilgore College
Kilgore, TXSkills
Customer support
Complaint resolution
Process improvement
Team leadership
Training and mentoring
Production scheduling
Workflow optimization
Quality control compliance
Equipment troubleshooting
Inventory management
Safety protocol adherence
Operational efficiency
Communication skills
Problem resolution
Hazard identification
Equipment operation
Problem-solving skills
Product knowledge
Quality control
Multitasking capacity
Teamwork
Timeline
Customer Service Phone Representative
Entergy
09.2023 - 12.2025
Production Lead
Genpak
05.2017 - 08.2023
Production Lead
Aaon Coil Products
03.2012 - 01.2017
GED -
Kilgore College