LeVar Bridges
Orlando,FL
Summary
Resourceful Low Voltage Technician, known for high productivity and efficient task completion. Possess specialized skills in cable installation, system troubleshooting, and security systems configuration. Excel in problem-solving, time management, and customer service, ensuring projects meet quality standards and client expectations.
Overview
27
27
years of professional experience
Work History
Customer Service Phone Representative
Verizon
Orlando, FL
05.2022 - 10.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified, researched and resolved customer issues using the computer system.
- Escalated complex problems to higher level personnel as needed.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Maintenance Technician
Willow Bend Apartments
Orlando, FL
01.2010 - 11.2012
- Provided support during move-in, move-out process by helping tenants transport their belongings safely into, out of the building complex.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Installed new appliances in apartments upon request from tenants or landlords.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
Customer Service Manager
Summer Bay Orlando Resort
Orlando, FL
09.2003 - 11.2007
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Researched new products or services that could be introduced to enhance the guest experience.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
- Coached staff on strategies to enhance performance and improve customer relations.
- Served as primary liaison between hotel management and corporate headquarters for all matters related to hospitality operations.
Telecommunications Operator
U.S.ARMY
Fort Gordon, GA
05.1996 - 08.2002
- Tested and troubleshot low voltage cable systems using specialized tools and equipment.
- Installed, terminated and spliced copper, coaxial, fiber optic cables for various applications.
- Diagnosed problems quickly by utilizing a variety of test equipment such as tone generators, voltmeters.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Configured and supported mobile communications and data transmission systems.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Education
High School Diploma -
Jones High School
Orlando, FL05-1996
Some College (No Degree) - General Studies
Valencia College
Orlando, FLSkills
- Account management
- Customer communications
- Technical support
- Verbal and written communication
- Communicating with clients
Timeline
Customer Service Phone Representative
Verizon
05.2022 - 10.2023
Maintenance Technician
Willow Bend Apartments
01.2010 - 11.2012
Customer Service Manager
Summer Bay Orlando Resort
09.2003 - 11.2007
Telecommunications Operator
U.S.ARMY
05.1996 - 08.2002
High School Diploma -
Jones High School
Some College (No Degree) - General Studies
Valencia College