Kristyn Alvarez
Austin,TX
Summary
Uplifting and positive team player and leader that finds out what personally motivates staff to perform as their best. Detail oriented and self-motivated with passion for customer satisfaction. Regularly first to finish given tasks, set examples and excel in communications. Continuous results in overcoming work related problems while maintaining a positive attitude. Known for exceptional productivity and efficient task completion. Specialize in customer relations and excels in ensuring smooth operations and high customer satisfaction levels.
Overview
6
6
years of professional experience
Work History
Service Manager
Banger's Sausage House & Beer Garden
Austin, TX
03.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Hired and trained service department staff to drive performance.
Restaurant Manager
Pappadeaux
San Antonio, TX
01.2021 - 09.2023
- Interview, hire, train, coach and develop over 60 staff members on practices, procedures, customer service and food and beverage knowledge
- Promoted to highest position attainable in under 12 months of management
- Maintained inventory and headcount expenses to within 1% of budget weekly by closely watching trends and negotiating with vendors
- Reduced onboarding time by 50% by creating scale in the process using peoplematter
- Improved employee retention by ~ 10% to date by revamping the interview process to ensure we hired teammates that aligned with our values
- Organized and conducted general staff meetings of over 200 team members
Server
Pappadeaux
San Antonio, USA
05.2018 - 08.2020
- Promoted to banquet server
Education
Bachelor of science - medical humanities, biology
University of texas at san antonio
San Antonio12.2020
Skills
- Coaching and Developing
- Excellent interpersonal and communication skills
- Self-motivating
- Critical thinking
- Leadership
- Innovation
- Empathy
- Organized
- Scheduling and labor management
- Training
- Interviewing and orientation/ onboarding
- Customer satisfaction
- Multitasking
- Mentoring
- Problem solving
- Customer Service
Hobbies and Interests
- Travel
- Baking
- Outdoor activities
- Volunteer work
- Art
Timeline
Service Manager
Banger's Sausage House & Beer Garden
03.2024 - Current
Restaurant Manager
Pappadeaux
01.2021 - 09.2023
Server
Pappadeaux
05.2018 - 08.2020
Bachelor of science - medical humanities, biology
University of texas at san antonio
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