KRISTYN LEBARRON
Cleveland
Summary
Compassionate and service-oriented animal care professional with extensive experience in emergency veterinary medicine and high-volume customer environments. Skilled in educating clients on animal behavior, medical needs, and responsible guardianship to support informed decision-making. Experienced in Fear Free handling, behavioral assessment, and maintaining accurate records. Dedicated to promoting animal welfare, safe placements, and collaborative shelter operations.
Overview
11
11
years of professional experience
Work History
Server - RJF Presidents Club
Driftwood Group
Cleveland
12.2023 - Current
- Provide attentive service to private members and guests in a fast-paced, time-sensitive environment.
- Utilize suggestive selling techniques and product knowledge to increase revenue.
- Maintain professionalism and composure while serving high-profile clientele.
General Manager - Bin 216
Driftwood Group
Cleveland
11.2022 - 09.2023
- Managed daily operations of a high-volume fine dining establishment, including scheduling, budgeting, and inventory ordering.
- Trained and supervised 20+ staff members, fostering teamwork and accountability.
- Coordinated large private events and corporate gatherings requiring organization and precise execution.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Optimized profits by controlling food, beverage and labor costs and completing monthly cost-of-goods analysis.
- Updated computer systems with new pricing and daily food specials.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved conflicts among employees in an effective manner.
ER Veterinary Assistant
West Park Animal Hospital
Cleveland
06.2021 - 11.2022
- Triage and assess emergency cases; recognize distress and initiate appropriate response protocols.
- Provide daily monitoring and compassionate care for hospitalized and post-operative patients.
- Safely handle fearful, aggressive, or high-stress animals using low-stress and Fear Free handling techniques.
- Communicate clearly with clients regarding treatment plans, preventative care, behavioral concerns, and responsible guardianship practices.
- Assist with humane euthanasia procedures while ensuring patient comfort and providing compassionate client support.
- Maintain detailed and accurate medical documentation using Cornerstone and Pet Desk systems.
- Perform in-house laboratory testing including bloodwork, SNAP tests, InVue, urinalysis, and cytologies.
- Organize operating room ahead of procedures, sterilize instruments, prepare surgical packs, and assist during procedures.
- Follow strict sanitation and disinfection protocols in treatment and surgical areas.
- Collaborate with local rescues and animal control organizations to provide medical stabilization for stray and surrendered animals.
- Operate radiographic and ultrasound equipment.
- Examine animals for behavioral changes or clinical symptoms indicating illness or injury.
- Train new veterinary staff on hospital procedures, expectations and animal handling techniques.
- Administer vaccinations, medications and treatments as directed by the veterinarian.
Veterinary Receptionist / Assistant
Oak Tree Veterinary Hospital
Cleveland Heights
10.2020 - 06.2021
- Scheduled appointments, created treatment estimates, and maintained accurate medical records.
- Educated clients on preventative care and post-operative instructions.
- Assisted with patient intake, treatment support, and surgical preparation.
Server / Bartender - Washington Place Bistro & Inn
Driftwood Group
Cleveland
09.2015 - 03.2020
- Delivered fine-dining service within a high-standard hospitality environment.
- Developed strong foundational customer service and multitasking skills.
- Position ended due to COVID-19 closure.
Education
A.A.S. - Public Safety & Private Security
Purdue University Global
A.A.S. - Marketing & Management
Jamestown Business College
Veterinarian Support Assistant -
International Open Academy
Skills
- Adoption Support & Client Education
- Animal Behavior & Handling
- Fear Free Techniques
- Emergency Triage & Patient Monitoring
- Euthanasia Support & Client Compassion
- Retail & Suggestive Selling
- Conflict De-escalation
- Accurate Record Keeping
- Shelter Sanitation & Disinfection Protocols
- Cross-Department Communication
- Cornerstone & Pet Desk Software
- Microsoft Office
Timeline
Server - RJF Presidents Club
Driftwood Group
12.2023 - Current
General Manager - Bin 216
Driftwood Group
11.2022 - 09.2023
ER Veterinary Assistant
West Park Animal Hospital
06.2021 - 11.2022
Veterinary Receptionist / Assistant
Oak Tree Veterinary Hospital
10.2020 - 06.2021
Server / Bartender - Washington Place Bistro & Inn
Driftwood Group
09.2015 - 03.2020
A.A.S. - Public Safety & Private Security
Purdue University Global
A.A.S. - Marketing & Management
Jamestown Business College
Veterinarian Support Assistant -
International Open Academy